Assistant General Manager - Aera

Oliverbonacini; Toronto; On-site; CAD 55,000 - 68,000; Full time

Job summary

Oliver & Bonacini is seeking an Assistant General Manager to drive operational excellence in a high-volume, upscale hospitality setting in Toronto. Reporting to the General Manager, you will lead Front of House and Back of House teams, uphold standards, and nurture a high-performing staff dedicated to delivering exceptional guest experiences.

You will guide recruitment, training, coaching, and performance management, while fostering a warm, welcoming atmosphere and a standout bar program across

Qualifications

• 2-3 years of leadership experience in a high-volume, upscale hospitality environment.
• Must demonstrate hospitality professionalism and guest-focused mindset.
• Strong communication and interpersonal skills with guests, team members, and stakeholders.

Responsibilities

• Lead by example and communicate the restaurant vision to the team.
• Inspire and uphold O&B values daily while driving a compelling future vision.
• Monitor service standards and details to ensure operational excellence.
• Build and maintain relationships with guests, team members and senior management.
• Develop and maintain a standout bar program and dining experience.
• Recruitment, training, development, performance coaching and talent management.
• Resolve conflicts and drive problem-solving across teams.
• Track sales, invoicing and inventory management with sound business sense.
• Coach management to brief service staff before each function or service.

Skills

Leadership

Communication

Relationship building

Recruitment & training

Conflict resolution

Business acumen

Team coaching

Job description

Assistant General Manager

Joining Aera means becoming part of an extraordinary team dedicated to delivering exceptional hospitality and unforgettable guest experiences. Reporting to the General Manager, the Assistant General Manager plays a key leadership role in all aspects of restaurant operations. Working closely with both Front of House and Back of House teams, you will help build and develop high-performing teams, uphold our standards and operating procedures, and drive operational excellence. Through professional, enthusiastic leadership and a commitment to hospitality, you will contribute to what sets Aera apart-creating a warm, welcoming, and truly memorable experience for every guest.

The Day to Day

• You enthusiastically communicate the restaurants vision to all team members and lead by example.
• You embody the O&B values daily and inspires the team with his/her exciting vision for the future
• You're able to regularly monitors and achieves the O&B points of technical service and points of details
• You're strong suit is building and maintaining relationships with guests, team members and senior management alike
• You understand how to create, foster and maintain a rave worthy bar program.
• You are have high personal integrity, business ethics and take every opportunity to promote the restaurant
• You've got a keen eye for talent and conduct recruitment selection, training and development initiatives as well as performance management and employee coaching
• You apply and uses conflict resolution and problem solving skills and inspire others to do the same
• You've got a savvy business acumen and assists with the tracking of sales, invoicing, and managing inventory
• You conduct and also coach your management team to host well informed briefings with service staff prior to each function or service
• You have a strong grasp or service needs experience and schedule accordingly

2-3 years of leadership experience in a high-volume, upscale hospitality environment, with previous management experience preferred.An inspiring and seasoned hospitality professional with a passion for creating exceptional guest experiences.A proactive problem-solver who is always looking for more effective and efficient ways of working.Results-driven, with the ability to set goals, drive performance, and motivate your team to continuously raise the bar.A collaborative leader who understands that great teams achieve more together.Exceptionally organized, with strong attention to detail and the ability to think quickly and adapt in a fast-paced environment.Committed to personal and professional growth, with a desire to take advantage of the learning and development opportunities we offer.Strong communication and interpersonal skills, with the ability to build relationships with guests, team members, and stakeholders alike.

This is a current vacancy

Salary: $55,000 - $68,000

AI Disclosure

To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.

Accessibility & Accommodation

Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.