Assistant General Manager

Vantage Hotels; Valemount; On-site; CAD 60,000 - 90,000; Full time

Job summary

Vantage Hotels in Valemount, BC, seeks an Assistant General Manager to work closely with the General Manager and oversee hotel operations including guest relations, F&B, front desk, housekeeping, maintenance, and finances.

The role requires strong leadership, excellent communication, and a proven ability to manage budgets, staff development, and safety programs, with flexibility for weekends and holidays.

Qualifications

• Minimum three years of hotel management or supervisory experience.

Responsibilities

• Oversee hotel operations in absence of General Manager.
• Approve plans, budgets, staffing, and operating procedures for all departments.
• Monitor budgets and take corrective action to meet goals.
• Maintain safety procedures and energy management programs.
• Coordinate staff training and development.
• Prepare and implement long-range and annual plans and forecasts.
• Investigate and respond to guest complaints.

Skills

Leadership

Communication

Analytical

Organizational

Education

Bachelor’s degree in Hotel/Restaurant Management

Tools

Computer software

Job description

Job Description

Position Title: Assistant General Manager

Reports To: General Manager Location: Valemount B.C ( 1 hour southwest of Jasper, AB)

Position Summary

Works closely with General Manager in overseeing hotel operations, including guest relations, food and beverage, kitchen, banquets, front desk, housekeeping, maintenance, finances, team building, and staff development.Supervises the work of all hotel department heads.

Key Responsibilities

Responsible for the operation of all aspects of the hotel in the absence of the General Manager.

• Manages all aspects of the hotel in the absence of the General Manager.

• Approves plans, budgets, staffing, and general operating procedures for the rooms, housekeeping, maintenance, and security departments.

• Monitors the budget and directs corrective action as necessary to assure that budget goals areattained.

• Functions as an administrative link between and among departments.

• Monitors internal cost control procedures.

• Coordinates & supports training programs.

• Assists the General Manager in developing and implementing long-range and annual plans, operating reports, forecasts, and budgets.

• Monitors safety conditions and employees’ adherence to safety procedures.Updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.

• Receives, investigates, and acts upon complaints from guests.

• Assures that the hotel’s preventive maintenance and energy management programs are in use.

• Participates in on-going facility inspections throughout the hotel to assure that cleanliness, safety, and other standards are consistently.

• Performs all other duties as assigned.

Prerequisites

• PreferredBachelor’sdegree in Hotel/Restaurant Management or Business or equivalent combination of education and experience.

• Great positive attitude, and believes in bringing in a culture of caring to the entire hotel team.

• Minimum of three years of hotel management or supervisory experience.

• Strong leadership and a professional image with impeccable organizational skills.

• Strong interpersonal, written, and verbal communication skills.

• Communicating directly with People & Culture Manager relating to staff for support.

• Excellent decision-making ability and analytical skills.

• Knowledge of a variety of computer software applications.

• Ability to work a flexible schedule, including weekends and holidays.

• ValidDriversLicense (Able to pick up new employees in Jasper, AB)
  

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