Dispatcher

RONA; Saint-Bruno; On-site; CAD 45,000 - 60,000; Full time

Job summary

A retail company in Quebec is seeking a team player to coordinate delivery schedules and communicate with customers effectively. This role requires excellent communication and customer service skills to ensure accuracy in documentation and timely deliveries. Ideal candidates should thrive in dynamic environments, handle pressure well, and work as part of a team. Opportunities for advancement and employee benefits are provided.

Benefits

An inclusive and safe working environment

Promotion of work-life balance

Exclusive employee discounts

Annual salary review

Opportunities for advancement

Comprehensive training program

Student incentive program

Qualifications

• Strong customer service skills essential to succeed.
• Handle pressure and multitask effectively.
• Work well as part of a team in a dynamic environment.

Responsibilities

• Plan and coordinate delivery schedules and routes.
• Act as the main point of contact for customers.
• Advise on delivery capabilities and lead times.
• Ensure accuracy of documentation and order processing.
• Maintain communication with drivers regarding deliveries.
• Check stock availability and coordinate with procurement.
• Resolve customer inquiries and delivery issues.

Skills

Excellent communication and customer service skills

Ability to handle pressure and multitask

Flexibility and sense of urgency

Good judgment and organizational skills

Teamwork ability

Proficiency with standard office equipment

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Benefits

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become the driving force behind our success! Use your communication and management skills to orchestrate deliveries, serve our customers with excellence, and solve challenges in real time. You'll have a direct impact on smooth operations and customer satisfaction, while working in a stimulating and dynamic environment.

Your role:

• Plan and coordinate delivery schedules, routes and driver assignments
• Act as the main point of contact for customers and internal teams regarding delivery services
• Advise on delivery capabilities, including lead times, product placement and specialized services
• Adjust orders, process changes and ensure accuracy of documentation
• Maintain communication with drivers and track completion of deliveries
• Check stock availability and coordinate with procurement team if necessary
• Process payments, close orders and ensure all documentation is correct
• Ensure compliance with health, safety and loss prevention guidelines
• Manage customer inquiries, provide quotations and resolve delivery issues
• Any other related tasks ensuring the smooth running of sales

What we're looking for:

• Excellent communication and customer service skills
• Ability to handle pressure and multitask
• Flexibility and sense of urgency to deal with the unexpected
• Good judgment, sense of responsibility and organizational skills
• Ability to work as part of a team in a noisy and distracting environment
• Proficiency with standard office equipment

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.