Assistant Branch Manager

Royal Bank of Canada; Surrey; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Performance-based bonuses

Flexible benefits

Competitive compensation

Job summary

Royal Bank of Canada in Surrey is seeking an Assistant Branch Manager to coach Advisors, drive sales and enhance client experiences in a high-volume retail banking environment. You will align team goals with RBC standards, mentor staff, and partner with management to optimize branch performance.

The role requires strong people leadership, proven growth capabilities, and mutual fund sales credentials, with a path to completing the BCO exam if needed. RBC offers substantial benefits and training.

Qualifications

• Must have 2+ years in a people management/coaching role in financial services.
• Strong understanding of Operational Effectiveness in banking operations.
• Proven success in growing business and building client relationships.
• At least 2 years of licensed mutual fund sales experience in the last 3 years.
• Mutual Funds accreditation (IFIC or CSC) is required.
• Completion of the CSI BCO mutual fund branch management exam or ability to write within 4 months.

Responsibilities

• Lead and coach a high-performing team of Advisors to hit sales and referral targets.
• Drive branch operational effectiveness and customer experience excellence.
• Build internal and external partnerships to support business goals.
• Foster community engagement and recruitment aligned with local market needs.
• Promote digital education and multichannel usage among clients.

Skills

People management

Operational excellence

Business growth

Mutual fund sales

Education

Mutual funds accreditation (IFIC/CSC)

BCO exam eligibility (CSI)

Job description

What is the opportunity?

As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team objectives. You coach your team to increase skills and capabilities to maximize sales and referral opportunities, enable digital education and usage, and promote problem resolution at first point of contact. Sharing common goals, purpose, vision, and values with RBC partners, you build relationships and encourage collaboration across all roles. Further, you support the ongoing development of your team through consistent sales routines to ensure a high level of employee capability and engagement.

What will you do?

• Ensure high employee engagement through talent management, development and career planning
• Deliver results through strong sales management routines and coaching ability
• Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
• Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience
• Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
• Leverage partners to establish both internal and external working relationships to support business objectives
• Address local community needs through appropriate recruitment and management practices

What do you need to succeed?

Must-have

• Minimum of 2 years' experience in a people management/coaching role within the financial industry
• Strong understanding of Operational Effectiveness
• Proven success in business growth, as well as establishing community and client relationships
• At least 2 years of licensed mutual fund sales experience within the last 3 years
• Mutual Funds accreditation (IFIC or CSC)
• Completion of an acceptable mutual fund branch management exam (BCO) offered by the CSI, or ability to write the exam within 4 months of start date

Nice-to-have

• Experience in both business and personal banking
• Strong understanding of sales management routines and ability to lead the team to action
• Post-secondary diploma/degree, ideally in commerce, business administration, or related experience
• Entrepreneurial mindset, with the ability to seek out and develop new business

What’s in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Skills

• Advice Based Solutions
• Building Talent
• Client Discovery
• Critical Thinking
• Data Analysis
• Digital Literacy
• Inspiring
• Long Term Planning

Additional Job Details

• Address: 13681 72 AVE:SURREY City:
• Surrey Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: PERSONAL & COMMERCIAL BANKING
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-10-30
• Application Deadline: 2026-11-12
• Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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