Branch Manager, Dundas & Parliament Branch

Royal Bank of Canada; Toronto; Sur place; CAD 85 000 - 125 000; Plein temps

Avantages offerts par ce poste

Total Rewards program

Leadership development support

Résumé du poste

Royal Bank of Canada is seeking a Branch Manager in Toronto to lead a team, drive client acquisition, and strengthen community presence. You will guide staff development, promote multichannel advice, and ensure high engagement and service standards across all roles within the branch.

The role emphasizes leadership, operational excellence, and strategic collaboration with partners to deliver trusted financial guidance and digital enablement for clients.

Qualifications

• Mutual funds accreditation required or ability to write CSI exam within 4 months of start date.
• Minimum 3 years in a people management role.
• Entrepreneurial business acquisition mindset.
• Ability to employ digital channels and drive client awareness.

Responsabilités

• Inspire and lead a branch team to deliver superior client experiences.
• Drive new client acquisitions through multiple channels and local partners.
• Allocate resources to meet community needs and grow sales and market share.
• Coach team on client advice, education, and issue resolution at first contact.
• Close gaps identified through operational, credit, and compliance reviews.

Connaissances

People leadership

Client experience

Digital enablement

Community engagement

Formation

Mutual Funds accreditation (IFIC or CSC)

CSI branch management exam (or eligibility)

Outils

CRM systems

Description du poste

Job Description

What is the opportunity?

As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the community you work in. Sharing common goals, purpose, vision, and values with other RBC partners, you build relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and engagement.

What will you do?

• Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience
• Deliver results and support new client acquisitions through multiple channels, including your own team and local partners
• Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
• Ensure high employee engagement through recruiting, talent management, development, and career planning
• Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
• Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports

What do you need to succeed?

Must-have

• Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years
• Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date
• Minimum 3 years in a people management role
• Entrepreneurial business acquisition mindset
• Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access

Nice-to-have

• Experience in both business and personal banking

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Financial strength and strong brand to support your goals

Job Skills

Building Talent, Critical Thinking, Inspiring, Long Term Planning

Additional Job Details

• Address:
• 480 DUNDAS ST E:TORONTO City:
• Toronto Country:
• Canada Work hours/week:
• 37.5 Employment Type:
• Full time Platform:
• PERSONAL & COMMERCIAL BANKING Job Type:
• Regular Pay Type:
• Salaried Posted Date:
• 2026-10-28 Application Deadline:
• 2026-11-12 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .