Assistant Branch Manager

Kenny U-Pull; Montreal; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Paid vacation on hire

Comprehensive group insurance

Telemedicine (24/7 physician access)

Group RRSP with employer matching

Employee discount on Kenny U-PullParts

Company-organized events

Job summary

Kenny U-Pull is hiring an Assistant Branch Manager at our Montreal location. You will report to the Branch Manager, oversee daily operations, supervise staff on the floor, and drive customer service excellence in a fast-paced environment.

The role requires at least three years in customer service and one year in a supervisory capacity, with a college diploma or university degree. Bilingualism is an asset; occasional weekend work is required.

Qualifications

• Minimum of three years of customer service experience.
• Minimum of one year of management experience.
• College diploma or university degree required.
• Bilingualism (French and English) is considered an asset.

Responsibilities

• Supervise daily operations on the floor and support a busy team.
• Promote a welcoming and safe workplace.
• Assist Branch Manager with HR tasks including recruitment and onboarding.
• Lead performance evaluations and ensure customer service excellence.
• Collaborate with partners to implement business processes.

Skills

Customer service

Management

Communication

Education

College diploma or university degree

Job description

At Kenny U-Pull, we are proud to give a second life to used vehicles. Our26 automotive recycling centersacross Quebec, Ontario, New Brunswick, and Nova Scotia are supported by more than 400 employees passionate about innovation in the used vehicle market and creating a greener environment for future generations. Since 2008, we have recycled over one million vehicles, and we're not done yet!

Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 sites, 4,000 employees worldwide, and over $3.5 billion in annual sales.

Job Description

Competitive salary + annual bonus
Permanent full-time position
Schedule: To be discussed (must be available to work 1 weekend out of 2)
Location: 9160 Boul Henri-Bourassa E, Montréal, QC H1E 2S4

As an Assistant Branch Manager, you will report directly to the Branch Manager. You will be responsible for managing a team, overseeing daily operations, and ensuring exceptional customer service, while making sure company objectives are achieved.

You will be responsible for:

• Being actively present on the floor to supervise and participate in operations in an environment that may be outdoor, physically demanding, and dirty;
• Promoting a welcoming and safe workplace;
• Applying environmental, health, and safety policies and procedures;
• Assisting the Branch Manager with monthly Health and Safety audits;
• Supervising daily operations, including scheduling, and ensuring sales and production targets are met;
• Supporting employees by participating in daily tasks and operational initiatives on the ground;
• Assisting the Branch Manager with employee communications;
• Working collaboratively with various partners to monitor and implement business processes;
• Conducting quarterly performance evaluations for hourly employees together with the Branch Manager;
• Supporting the Branch Manager in the recruitment, onboarding, and integration of new employees;
• Acting as an ambassador for organizational change and playing an active role in the implementation of initiatives within your branch.

Qualifications

Minimum of three (3) years of customer service experience;
Minimum of one (1) year of experience in a management role;
College diploma or university degree;
Experience in retail or the automotive industry is considered an asset;
Bilingualism (French and English) is considered an asset.

Skills and qualifications sought:

• Ability to empower and motivate employees;
• Strong ability to delegate tasks and follow up effectively;
• Excellent communication skills (written, verbal, and presentation);
• Strong problem-solving abilities;
• Team-oriented with a collaborative approach;
• Strong time management and prioritization skills;
• Ability to demonstrate empathy.

Additional Information

Competitive salary + annual bonus
Eligible for paid vacation upon hire;
Comprehensive group insurance plan;
Telemedicine (access to a physician 24/7);
Group RRSP with employer matching contributions;
A pleasant and friendly work environment;
Company-organized events throughout the year (barbecue, Christmas party, etc.);
Exceptional advancement opportunities;
Employee discount on parts at any Kenny U-Pull location.

Kenny U-Pull is a subsidiary of American Iron & Metal (AIM) Inc., a recognized global leader in the metal recycling industry, with more than 125 sites, 3,000 employees worldwide, and over $3.5 billion in annual sales. AIM and its subsidiaries are equal opportunity employers. The masculine gender is used solely to simplify the text. Only candidates selected for an interview will be contacted. Thank you for your interest.

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