Assistant Branch Manager

Socket.dev; Brockville; On-site; CAD 55,000 - 89,000; Full time

Benefits offered by this job

Generous vacation time

Comprehensive medical and dental

Pension Plan

Focus on employee well-being

Learning and development

Employee recognition program

Supportive work environment

Job summary

Socket.dev is seeking an Assistant Branch Manager for their Brockville location. This full-time, permanent position emphasizes member service excellence and operational support within the Credit Union.

The ideal candidate will have experience in financial services, managing teams, and driving sales while contributing to a positive workplace culture that values diversity and inclusion.

Qualifications

• Three to five years of financial services experience.
• Three years of proven management or supervisory experience.
• Three years of sales, service and administration experience.
• Two years of consumer lending experience.
• Mutual Funds License or Financial Planning Designation would be an asset.

Responsibilities

• Create member loyalty and provide member service excellence.
• Support branch operational and human resources functions.
• Identify and generate sales opportunities; cross sell products.
• Maintain branch treasury and cash levels.
• Assist member service staff with inquiries.

Skills

Customer service

Sales

Teamwork

Financial planning

Supervisory experience

Education

Post secondary education in business or related

Job description

Assistant Branch Manager (Permanent, Full-time)

Location: Brockville, ON

Hours: 37.5 hours per week, Monday to Saturday

Rate of Pay: $1,069.73 - $1,713.75 per week (plus applicable benefits)

Compensation:

Compensation for this position is determined by skills, experience, and education. It is aligned with the locations market data, as well as internal equity. Candidates whose qualifications more closely align with the job requirements may be placed higher within the compensation range. Our Talent Partner will share additional details about our compensation and total rewards during the recruitment process.

As a Certified Living Wage employer, we offer a guaranteed living wage along with a comprehensive benefit package which includes,

• Generous vacation time
• Comprehensive medical and dental benefits
• Pension Plan
• Focus on employee well-being
• Dedication to your learning and development
• Celebrating your achievements through our employee recognition program
• Supportive work environment

Position Description:

• Contribute to the success of the Credit Union by creating member loyalty and providing member service excellence
• Assist and support all branch operational and human resources functions as required
• Anticipate and determine the needs of members. Transact requests or refer the member to the suitable service area
• Identify and generate sales opportunities; cross sell all Credit Union products and services and participate in sales programs and initiatives to attain individual, branch and organizational goals
• Maintain branch treasury and cash levels
• Assist member service staff with member inquiries
• Assist with creating and maintaining a supportive environment and address performance problems quickly and effectively
• Assist with setting specific goals for service results, help employees develop action plans and coach employees to reach goals
• Effectively build and maintain teamwork and is a role model of all expected staff behaviors

Qualifications:

• Post secondary education with emphasis in business, financial planning or human resources
• Three to five years of financial services experience
• Three years of proven management or supervisory experience
• Three years of sales, service and administration experience
• Two years of consumer lending experience
• Mutual Funds License or Financial Planning Designation would be an asset

At Kawartha Financial Services diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.