Branch Manager

Firstontario Credit Union Limited; Cayuga; On-site; CAD 70,000 - 96,000; Full time

Benefits offered by this job

Competitive compensation packages

Top-tier health benefits

Flex-work environment

Professional development support up to

Job summary

FirstOntario Credit Union Limited is seeking a Branch Manager to lead a team in delivering exceptional member experiences while ensuring efficient branch operations.

You will coach staff, drive sales and service excellence, manage budgets, and foster relationships with members and the community. This role requires strong leadership, analytical skills, and acommitment to compliance and risk management.

Qualifications

• Hold a post-secondary degree or diploma in business, finance, or economics or an equivalent combination of education and industry experience.
• Be analytically oriented with strong attention to detail and sales reporting.
• Demonstrate adaptable, organized multi-tasking in a fast-paced environment.
• Experience leading a team and coaching staff, including a unionized workforce is a plus.

Responsibilities

• Lead the branch as a high-performing unit focused on member experience and business results.
• Coach and provide feedback to team members to build confidence and growth.
• Drive end-to-end member experiences and build strong relationships with clients.
• Lead efforts to meet short- and long-term financial goals while managing digital/multichannel usage.
• Develop and implement plans to grow 3rd party generated business and consolidate products for new members.
• Maintain operational controls and ensure compliance with policies and regulations.
• Monitor budget and expenses, taking corrective action as needed.
• Collaborate with internal and external partners to drive branch goals and community engagement.

Education

Degree in business/finance

Tools

MS Office

Banking system

Job description

Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Flex-work environment
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

The Branch Manager is accountable for leading a team of dedicated employees to create memorable experiences for existing and new members while ensuring efficient branch operations.

Role

• Passionately run the branch as if it is your own franchise where trademark member experience take place with every interaction and business results soar
• Regularly coach and provide feedback to your team members to enable them to have confidence in what they do, help them grow and drive to excel
• Focus on the end-to-end member experience to build and maintain incredible relationships with those who do business with us
• Lead your team to help our members meet their short and long term financial goals
• Steward digital and multichannel usage to meet members' needs
• Work to develop and implement an effective plan to keep 3rd Party Generated Business on the books and consolidate other products for these new members with FirstOntario
• Closely monitor and tightly maintain controls in accordance with policies to ensure operational integrity and perform credit quality functions
• Involve your team while you implement disciplined sales and services leadership processes and plans that deliver on member service and campaigns to support achieving annual financial targets
• Be on top of your budget responsibilities by monitoring expense activities and taking prompt corrective action as required
• Collaborate to collectively think of innovative ideas that drive business across the branch environment
• Build and utilize working relationships with internal business partners across the organization and external business contacts to support business goals
• Actively participate and encourage staff to join in community events as part of FirstOntario's overall commitment to Corporate Social Responsibility
• Utilize Lean methodology to streamline work processes and realize cost and resource efficiencies
• Be a change leader as FirstOntario continues to adapt to new and exciting ways of delivering business services
• Consider health & safety as a primary concern to ensure the overall well-being of your team and members
• Perform other duties we may need you to do

Required Skills

• Hold a post-secondary degree or diploma in business, finance, or economics or an equivalent combination of education and industry experience
• Have well-versed people management skills and possess a team building leadership style that is effective in coaching, developing, retaining and motivating a team to deliver on excellent service; experience supporting a unionized workforce is considered an asset
• Be technically sound in every aspect of the operations of a branch in the financial services industry and be knowledgeable of our products and services
• Be knowledgeable in financial markets and interest rate yield/changes and how they affect their business and the Credit Union
• Strong sales management skills in setting and monitoring sales targets, plans, pipelines and activities
• Be analytical and detail orientated when it comes to sales reporting, identifying trends and reviewing the way we deliver our services
• Be adaptable and an organized multi-tasker that thrives in a fast pace, growing work environment
• Be quick to respond to requests for service from all of your clients
• Be comfortable using a computer particularly MS Office and ideally have a working knowledge of a banking system
• Be willing to work irregular hours as required to accommodate branch hours, member meetings, networking and community involvement
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures

This posting is for an existing vacancy.

Salary Range: $69,931 to $96,155 annually.

Compensation for this role reflects a combination of skills, experience, and internal equity. Those whose experience more closely aligns the role's requirements may be placed higher within the salary range. You will learn more about FirstOntario Credit Union's total rewards package during the interview process.

We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

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