Assistant Boutique Manager, Hotel Vancouver

Christian Dior Couture; Vancouver; On-site; CAD 95,000 - 110,000; Full time

Benefits offered by this job

Relocation support

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Job summary

Christian Dior Couture in Vancouver is seeking an Assistant Boutique Manager to support the Boutique Director in day‑to‑day sales leadership and to ensure the highest level of customer service in line with the brand.

You will maximize sales, coach and manage the team, handle inventory and visual merchandising, open/close the boutique, and ensure policies are followed. The role requires availability for varied hours, including weekends and holidays, with relocation support if needed.

Qualifications

• 5+ years of retail experience, preferably with at least 1 year of management in a luxury setting.
• Strong sense of initiative and commercial creativity with fashion sensitivity.
• Excellent interpersonal, communication, organization and follow-through skills.
• Proven ability to train, coach and develop sales staff.

Responsibilities

• Maximize sales and measure performance and conversions daily.
• Provide outstanding service to customers and build client relationships.
• Coach, staff, schedule, and manage Sales Associates.
• Oversee inventory, merchandising, and store displays.
• Ensure compliance with company policies and security procedures.
• Lead regular store meetings and communicate information to staff.

Skills

Retail experience

Store management

Customer service

Fashion/luxury sensitivity

Team leadership

Tools

POS systems

Cash register

Office equipment

Job description

Job Purpose

Working with the Boutique Director/Manager, the Assistant Manager is responsible for

Position

JOB TITLE: Assistant Boutique Manager

REPORTS TO: Boutique Manager

Job Purpose

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

• Maximize every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandize, and complete inventory
• Ensure policies and procedures are followed in order to achieve maximum results

Job responsibilities

Tasks & Responsibilities

Commercial Performance and Team Management:

• Maximize sales and measure sales performance and conversion rates on a daily basis.

• Provide and inspire outstanding service to our customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Responsible for clientele development
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines

• Train, coach, develop, and manage sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates

• Facilitate proper communication between management and associates

Clientele Service And Management

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
• Train the team on optimizing Capture Rate and After Sale to develop personal customer database

Product And Stock Management

• Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)
• Oversee and participate in department inventories
• Monitor proper pricing of merchandise
• Minimize stock losses

Process Management

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
• Help solve problems that affect the department’s service, efficiency, and productivity
• Lock and secure the store, and oversee compliance with all security procedures
• Any other tasks as assigned from time to time

Profile

Skills & Competencies

• Develop and train associates, build relationships, utilize skills of associates most appropriately

• Provide outstanding customer service
• Effectively manage sales staff toward achievement of sales and clienteling objectives

• Manage boutique operations effectively including attendance, merchandising, and housekeeping standards

• Merchandize effectively
• Maintain a fair, consistent set of standards as they apply to work force
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates

• Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

Requirements

• 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting

• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand

• Demonstration of own initiative
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed

• Availability to work the hours necessary to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization and follow-through skills

Benefits

• The selected candidate will be offered a salary within the range of $95,000-$110,000 annually plus bonus eligibility
• The rate offered will be dependent upon the candidate's relevant skills and experience
• Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, paramedical coverage of $1,250. annually, and short and long-term disability
• Relocation support offered for candidates residing within Canada (outside of the Vancouver area)

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d'art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.