Boutique Director, Yorkdale (Free-Standing)

Christian Dior Couture; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Christian Dior Couture in Toronto, Canada seeks a Boutique Director to drive sales, manage store operations, and build a high-performance team. This role oversees department managers, sales associates, and the operations staff to deliver exceptional client experiences and sustainable growth.

The candidate will lead staff development, manage budgets, coordinate with Merchandising and Corporate teams, and ensure brand standards across all activities within the boutique.

Qualifications

• 10+ years of boutique management experience.
• Strong understanding of luxury fashion industry and luxury clientele.
• Ability to develop, motivate, and train leadership team and staff.
• Effectively delegate tasks and follow-up with department managers.
• Communicate clearly and listen attentively to others.

Responsibilities

• Achieve annual boutique sales goals across all product categories.
• Lead and develop leadership team to meet client development and sales goals.
• Ensure outstanding client service at all times.
• Oversee staffing, payroll budgets, and scheduling.

Skills

Boutique management

Luxury fashion

Leadership development

Delegation

Communication

Time management

Job description

Position

Job Title: Boutique Director

Reports to: Regional Director/VP

Responsible for: Department Managers, Sales Associates, Operations Team

Job Purpose

The Boutique Director is responsible for all aspects of the Boutique including: sales generation, store operations and team and client development.

Job responsibilities

Tasks And Responsibilities

• Responsible for achievement of annual Boutique sales goals across all product categories
• Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals
• Ensure that all Clients experience outstanding service at all times
• Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy
• Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team
• Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget
• Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales
• Develop product knowledge in coordination with Merchants and Training Team
• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns
• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests
• Report on product sell though and client feedback to make recommendations to the Merchandising Team
• Manage all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service
• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
• Review Prêt-à-portererwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
• Problem solve and develop strategies that support the Boutique’s service, efficiency, and productivity

Profile

Requirements

• 10 +Years of boutique management experience
• Strong understanding of Luxury Fashion Industry and Luxury Clientele
• Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results
• Effectively delegate tasks and follow-up with Department Managers
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
• Strong interpersonal, communication, organization and follow-through skills
• Work a full-time schedule including nights, weekends, and holidays
• Travel as needed
• Operate all equipment necessary to perform the job
• Ability to understand and apply all company policies and procedures

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.