Assistant Boutique Manager, Hotel Vancouver

LVMH Group; Vancouver; On-site; CAD 95,000 - 110,000; Full time

Benefits offered by this job

Relocation support

Bonus eligibility

Comprehensive benefits

Job summary

Christian Dior Couture in Vancouver seeks an experienced Store Manager to lead daily boutique operations, maximize sales, and deliver exceptional client experiences.

You will coach sales staff, manage inventory and merchandising, and ensure security and policies are followed. Relocation support is available for candidates located in Canada outside the Vancouver area. Vacancy reflects luxury retail at LVMH's Christian Dior Couture.

Qualifications

• 5+ years of retail experience, with at least 1 year in a management role.
• Strong knowledge of the luxury fashion industry and clienteling.
• Demonstrated initiative and willingness to work flexible hours, including nights and weekends.
• Relocation support available for candidates residing outside Vancouver, Canada.

Responsibilities

• Maximize sales and monitor daily conversion and performance.
• Coach, schedule and develop Sales Associates to meet targets.
• Open and close the boutique and ensure store security.
• Coordinate merchandising and in-store displays per brand guidelines.
• Develop and manage a high-value client database and relationships.
• Lead regular staff meetings and training on product knowledge and service.
• Oversee stock, pricing, transfers, and inventory accuracy.
• Ensure compliance with company policies and loss prevention.

Skills

Retail experience

Management experience

Luxury retail

Customer service

Merchandising

Team leadership

Store operations

Inventory control

POS systems

Tools

POS systems

Job description

JOB PURPOSE:

• Maximize every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandize, and complete inventory
• Ensure policies and procedures are followed in order to achieve maximum results

Job responsibilities

TASKS & RESPONSIBILITIES

Commercial Performance and Team Management:

• Maximize sales and measure sales performance and conversion rates on a daily
• Provide and inspire outstanding service to our customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Responsible for clientele development
• Participate in the preparation of merchandise displays and presentations,
  exercising independent judgment and discretion in applying merchandising
  concepts and guidelines
• Train, coach, develop, and manage sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance,
  sales training, product knowledge, merchandising, and to convey other necessary
  information to management staff and associates
• Facilitate proper communication between management and associates

Clientele Service and Management:

• Participate in the coordination of sales promotion activities, which include
  seasonal sales, trunk shows, contests, including proper use of in-store signs
  advertising sales and promotions
• Train the team on optimizing Capture Rate and After Sale do develop personal
  customer database

Product and Stock Management:

• Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)
• Oversee and participate in department inventories
• Monitor proper pricing of merchandise
• Minimize stock losses

Process Management:

• Oversee compliance of associates with established Company policies and
  standards, such as safekeeping of Company funds and property, personnel
  practices, merchandise handling, security, sales and record-keeping procedures
• Help solve problems that affect the department’s service, efficiency, and
  productivity
• Lock and secure the store, and oversee compliance with all security procedures
• Any other tasks as assigned from time to time

Profile

SKILLS & COMPETENCIES
Ability to:

• Develop and train associates, build relationships, utilize skills of associates most
  appropriately
• Provide outstanding customer service
• Effectively manage sales staff toward achievement of sales and clienteling
  objectives
• Manage boutique operations effectively including attendance, merchandising,
  and housekeeping standards
• Merchandize effectively
• Maintain a fair, consistent set of standards as they apply to work force
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively
  to others, understand material, and provide instructions to associates
• Operate all equipment necessary to perform the job, including POS systems, PC,
  phone systems, cash register, sensor-tag remover, and all other office equipment

REQUIREMENTS

• 5 + years of retail experience required, preferably with at least 1 year of
  management, in a luxury product setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the
  brand
• Demonstration of own initiative
• Ability to work varied hours/days, including nights, weekends, and holidays, as
  needed
• Availability to work the hours necessary to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization and follow-through skills

BENEFITS

• The selected candidate will be offered a salary within the range of $95,000-$110,000 annually plus bonus eligibility
• The rate offered will be dependent upon the candidate's relevant skills and experience
• Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, paramedical coverage of $1,250. annually, and short and long-term disability
• Relocation support offered for candidates residing within Canada (outside of the Vancouver area)

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.