Operations Supervisor, Hotel Vancouver

LVMH Group; Vancouver; On-site; CAD 36,000 - 39,000; Full time

Job summary

Christian Dior Couture in Vancouver seeks an Operations Supervisor to manage the daily non-selling functions of the boutique, including shipping/receiving, inventory control, loss prevention, POS, and facilities upkeep. You will lead a team, train staff, and ensure procedures are followed while maintaining exceptional customer service.

Responsibilities include payroll coordination, scheduling, reports, security, and ensuring a safe, well-organized back-of-house.

Qualifications

• At least 3+ years of retail stock associate experience with an operations background.
• Ability to work a full-time schedule including nights, weekends, and holidays.
• Strong interpersonal, communication, organization and follow-through skills.
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Availability to travel, as needed.

Responsibilities

• Manage day-to-day non-selling functions of the Boutique, including shipping/receiving, inventory control, loss prevention, POS, and facilities maintenance.
• Train, coach, and lead associates in operations tasks and security procedures.
• Monitor receiving accuracy, ticketing, and inventory reports; ensure stock area and back-of-house are organized.
• Oversee payroll management and staff scheduling; ensure adherence to payroll budgets.
• Provide outstanding service to customers and address service, efficiency, and productivity issues.

Skills

Retail stock associate experience

Operations background

Interpersonal communication

Physical stamina

Availability to travel

Job description

Working with the Boutique Management, the Operations Supervisor is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include supervising shipping and receiving, after sales, inventory control, loss prevention, POS functions, facilities maintenance and assisting in management of all areas of Boutique operations as needed.

Job responsibilities

TASKS AND RESPONSIBILITIES

• Ensure that all shipping and receiving functions that affect the store inventory are processed accurately by verifying purchase orders and ticketing and auditing the validation and verification reports.
• Maintain an orderly and neat stock and receiving area as well as the general maintenance of the store, ensuring merchandise is properly ticketed.
• Participate in all inventory and cycle counts.
• Oversee compliance of all associates with established Company policies, procedures, and standards, such as safekeeping of Company funds and property, personnel practices, security, inventory management, sales and record-keeping procedures.
• Train, coach, and lead all associates in execution of operations tasks, i.e POS procedures, return procedures, alteration requests, safety and security procedures, etc.
• Monitor the accuracy of receiving, transfers, damages, and returns-to-vendor (RTV's to Corporate to maintain the accuracy of the inventory.
• Ensure that adequate security exists and that physical facilities align with safety codes and ordinances.
• Previous retail stock/shipping/receiving experience
• Produce and maintain operational reports and records to ensure adherence to Company policies and procedures.
• Ensure that all back-of-house operations are properly set-up and organized
• Lock and secure the store and oversee compliance with all opening/closing and security procedures.
• Assist with the process of payroll management, and scheduling of associates, and ensure compliance with payroll budgets.
• Help address problems in store's service, efficiency, and productivity.
• Provide and inspire outstanding service to our customers.

Profile

REQUIREMENTS

• At least 3+ years of retail stock associate experience, with an operations background.
• Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed
• Strong interpersonal, communication, organization and follow-through skills
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Availability to travel, as needed

BENEFITS

• The selected candidate will be offered an hourly rate within the range of $26-$28 per hour plus bonus eligibility
• The rate offered will be dependent upon the candidate's relevant skills and experience
• Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, paramedical coverage of $1,250. annually, and short and long-term disability

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d'art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

"Whatever you do - whether for work or pleasure - do it with passion! Live with passion," wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.