Asset Intelligence CSM - Drive Predictive Maintenance ROI

MaintainX; Canada; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible time off

Training and development investments

Competitive salary and equity opportun

Comprehensive healthcare coverage

Job summary

MaintainX is seeking a Customer Success Manager (CSM) for Asset Intelligence to help customers adopt its asset intelligence solutions. You will partner with operators, reliability engineers and IT leaders to integrate live equipment data, connect OT systems, and ensure customers realize measurable ROI.

You will collaborate with Account Managers, Product Managers and Engineering, build trusted relationships, conduct quarterly reviews, deliver demos and training, and guide customers to renew and

Qualifications

• 4+ years in Customer Success or a similar customer‑facing role within a B2B SaaS company.
• Experience supporting enterprise accounts with complex implementations and multiple stakeholders.
• Analytical mindset with ability to track adoption, usage, and ROI.
• Proven ability to translate technical concepts into business value and ROI.
• Excellent communication and presentation skills; comfortable with executive demos.

Responsibilities

• Help customers adopt MaintainX’s asset intelligence solutions.
• Partner with operators, reliability engineers, and IT leaders to integrate live equipment data and OT systems.
• Collaborate with Sales, Support, Product, and Engineering to relay customer feedback and influence roadmap priorities.
• Define success metrics, perform quarterly business reviews, and recommend strategies to improve asset health and reduce downtime.
• Educate customers through product demonstrations, training sessions, and webinars on asset intelligence features.
• Monitor adoption, mitigate churn, and drive renewal and expansion of subscriptions.

Skills

Customer Success

Enterprise Accounts

Analytics

ROI Tracking

Executive Demos

Tools

SCADA/PLC systems

Ignition

MQTT

Job description

MaintainX is seeking a Customer Success Manager (CSM) for Asset Intelligence to help customers adopt its asset intelligence solutions. You will partner with operators, reliability engineers and IT leaders to integrate live equipment data, connect OT systems, and ensure customers realize measurable ROI.

You will collaborate with Account Managers, Product Managers and Engineering, build trusted relationships, conduct quarterly reviews, deliver demos and training, and guide customers to renew and