Customer Success Manager - Asset Intelligence

MaintainX (An Autodesk Company); Raleigh; On-site; CAD 90,000 - 130,000; Full time

Job summary

MaintainX, now part of Autodesk, is seeking a Customer Success Manager for Asset Intelligence. You will partner with operators, reliability engineers, and IT leaders to integrate live equipment data into MaintainX and ensure measurable ROI.

You will work with Account Managers, Product and Engineering to shape adoption and outcomes. You will drive value realization, educate customers through demos and trainings, and monitor health to reduce churn while expanding subscriptions.

Qualifications

• 4+ years in Customer Success or similar in a B2B SaaS environment.
• Experience supporting enterprise accounts with multiple stakeholders.
• Ability to translate technical concepts into business value.

Responsibilities

• Serve as trusted advisor to customers and understand maintenance goals.
• Define success metrics and quantify ROI from Asset Intelligence.
• Conduct product demos, trainings, and webinars.
• Collaborate with Sales, Support, Product and Engineering across teams.
• Monitor customer health, churn risk, adoption, and renewals.
• Provide customer feedback to product and engineering.

Skills

Customer success

Enterprise accounts

IoT / OT data

Communication

Data analytics

Tools

SCADA/PLC systems

Ignition

MQTT

Job description

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.

In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours.

As the Customer Success Manager (CSM) – Asset Intelligence, you will be responsible for helping customers adopt MaintainX’s asset intelligence solutions. You will partner with operators, reliability engineers, and IT leaders to integrate live equipment data into MaintainX, connect sensors and operational technology (OT) systems, and ensure customers realize measurable return on investment from these solutions. This role sits at the intersection of customer success, industrial IoT, and data analytics. You will collaborate closely with our Account Managers, Product Managers, and Engineering teams to shape how customers use and benefit from our Asset Intelligence capabilities.

What you’ll do:

• Serve as a trusted advisor: Build deep relationships with customers and understand their maintenance and reliability objectives. Become a go‑to resource on predictive maintenance, condition‑based monitoring, and asset performance.
• Drive value realization: Help customers define success metrics and quantify ROI from predictive maintenance. Review usage and key performance indicators, perform Quarterly Business Reviews, and recommend strategies to improve asset health, reduce downtime and optimize maintenance costs.
• Educate and enable: Conduct product demonstrations, training sessions, and webinars to ensure customers understand how to use Asset Intelligence features effectively. Provide best‑practice guidance on topics like condition‑based maintenance, usage‑based preventive maintenance, anomaly detection, and downtime tracking.
• Collaborate cross‑functionally: Work with Sales to identify opportunities for upsell and cross‑sell, with Support to resolve issues quickly, and with Product and Engineering to relay customer feedback and influence roadmap priorities.
• Monitor health and mitigate churn: Use behavioral and telemetry data to segment your portfolio, identify customers at risk and develop proactive outreach strategies. Address adoption challenges, present strategies to boost value, and ensure customers renew and expand their subscriptions.
• Be the voice of the customer: Provide feedback to our Product and Engineering teams on integration pain points, data quality, and feature requests to continuously improve our Asset Intelligence offering.

Required Qualifications:

• 4+ years of experience in Customer Success or a similar customer‑facing role within a B2B SaaS company. Experience supporting enterprise accounts with complex implementations and multiple stakeholders.
• Familiarity with industrial maintenance practices and predictive maintenance concepts. You have worked with or have a strong interest in IoT sensors, machine data, SCADA/PLC systems, Ignition, MQTT or other OT data sources.
• Proven ability to translate technical concepts into business value. You can explain how streaming data from equipment leads to usage‑based maintenance and condition‑based work orders, and how predictive analytics reduces downtime and maintenance costs.
• Strong communication and interpersonal skills. You build rapport easily, can lead training sessions for both technical and non‑technical audiences, and are comfortable presenting to executives and frontline teams alike.
• Analytical mindset. You enjoy digging into data to track adoption, usage patterns and ROI, and you use insights to drive action.
• Comfortable working in a fast‑paced, dynamic environment and collaborating across multiple teams.

Our mission is to keep the physical world running.Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.

Compensation and benefits.

Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk’s benefits are described at benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it.

Belonging.

We take pride in a culture where everyone can thrive. More at autodesk.com/company/global-belonging. More on where this is going: Autodesk CEO Andrew Anagnost on building the future of connected operations, and AOS SVP Stephen Hooper on welcoming MaintainX to Autodesk.