Assessment Services Specialist

NAIT (Northern Alberta Institute of Technology); Edmonton; On-site; CAD 53,000 - 68,000; Full time

Benefits offered by this job

Benefits package

AUPE collective agreement

Job summary

NAIT’s Assessment Services team is hiring a coordinator to administer exams, coordinate accommodations, and support a high-standard of student service. The role involves collaboration across campuses, invigilation, and handling confidential data with care.

The successful candidate will bring strong organizational skills, attention to detail, and experience with PeopleSoft or similar student administration systems. A post-secondary diploma and 2+ years of relevant experience are preferred.

Qualifications

• Post-secondary diploma required; preference for Business Administration or Office Management.
• 2+ years of administrative experience in an academic or equivalent setting.
• Experience in assessment or exam services is a plus.

Responsibilities

• Coordinate and administer exam services and accommodations for students with disabilities, ensuring compliance with legislation and NAIT policies.
• Schedule exams across multiple campuses and formats; maintain invigilator database.
• Oversee exam integrity, security, and invigilation for assistive technologies.
• Procure, produce, and maintain alternate format exams and materials per accessibility standards.
• Serve as primary contact for Assessment Services inquiries and provide guidance to students, instructors and partners.
• Coordinate on-campus, off-campus, and online course assessments with academic departments.
• Maintain examination records in compliance with privacy laws; support audits and reporting.
• Address conflicts with professionalism and provide timely resolutions to students and staff.
• Handle confidential data and prepare reports for third-party and government stakeholders.
• Support standardized testing processes and adapt to operational needs; engage in professional development.

Skills

Organizational skills

Attention to detail

Technical proficiency

Assistive technologies

Interpersonal skills

Professional integrity

Communication skills

FOIP and inclusion knowledge

Education

Post-secondary diploma

Tools

PeopleSoft

Learning Management System

Databases

Office software

Job description

Ready to start your next chapter with NAIT? At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community. If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.

Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above. To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

Internal NAIT Employees

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

Job Description

Reporting to the Assessment Services Coordinator, the successful candidate will collaborate across departments to coordinate assessment services and provide administrative and service support. This position requires a strong commitment to quality service delivery, effective communication skills, and a focus on student success. Based primarily at NAIT’s Main Campus, with additional support at the Patricia and Souch campuses, the role involves exam invigilation administration, responding to inquiries, and facilitating Assessment Centre operations. The ideal candidate will be detail-oriented, self-motivated, and an excellent team player, with well-developed communication skills and a passion for delivering exceptional service and administrative support. If you are eager to contribute to academic excellence at NAIT and work within a dynamic team environment, we encourage you to apply.

Key Responsibilities

• Coordinate and administer exam services and accommodations for students with disabilities, ensuring compliance with relevant legislation and NAIT policies and procedures.
• Manage the scheduling and administration of exams across multiple campuses and formats, maintaining an up-to-date database of invigilators.
• Oversee exam integrity, security, and adherence to procedures, including invigilation and technical support for assistive technologies.
• Facilitate the acquisition, production, and maintenance of alternate format exams and course materials in accordance with accessibility standards.
• Act as a primary contact for inquiries related to Assessment Services, offering guidance to students, instructors, and external partners on schedules, policies, and procedures.
• Collaborate with academic departments to coordinate and schedule on-campus, off-campus, and online course assessments.
• Maintain accurate records of examination activities in compliance with privacy legislation, supporting institutional standards, reporting, audits, and regulatory requirements.
• Address exam-related conflicts and concerns with professionalism and empathy, ensuring timely resolutions for students and staff.
• Perform administrative tasks, including managing confidential data, maintaining files, requisitioning resources, and preparing reports for third-party and government stakeholders.
• Support standardized testing processes, ensuring compliance with institutional and external standards.
• Engage in professional development and perform additional responsibilities as required by operational needs.

Skills & Abilities

• Strong organizational skills with the ability to manage complex schedules, maintain accurate records, and coordinate multiple tasks across campuses and partners.
• Attention to detail ensuring accuracy in exam delivery, documentation, and compliance with institutional policies and accessibility standards.
• Technical proficiency with knowledge and skills with databases, learning management systems, and student administration systems such as PeopleSoft.
• Skilled in using assistive technologies (e.g. text-to-speech), exam invigilation software, and general office software to support assessment services.
• Problem-solving and critical thinking with the ability to resolve exam-related conflicts, troubleshoot technical issues, and resolve student and staff concerns effectively.
• Strong interpersonal and communication skills to deliver clear, empathetic, and professional communication to students, staff, and external partners.
• Demonstrate professional integrity and discretion in handling confidential student information and adhering to FOIP standards and Assessment Services procedures.
• Good understanding of learning challenges encountered by students and the Alberta Human Rights legislation and Duty to Accommodate.
• Work effectively in a dynamic academic environment, collaborating with diverse NAIT departments, students, staff, and external partners.

Qualifications

• Minimum post‑secondary diploma, preferably in Business Administration or Office Management.
• 2+ years of related experience in an administrative capacity.
• Preference is given for experience in a post‑secondary environment, specifically within assessment or exam services.
• Equivalencies may be considered.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

Remuneration

Refer to salary range noted on this posting, plus a comprehensive benefits package. This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

The compensation range for this job posting is : $52,731.69 - $68,242.40

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at [e-mail].