Asesor de Banca Personal: Impacto y Crecimiento

Arrival NYC; Mississauga; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate for our Mississauga branch. You will guide customers to the right staff for banking needs, including new accounts, investment services, and advisory solutions, while delivering friendly, solution-focused service.

This role emphasizes building relationships, educating customers on digital banking, and supporting frontline staff with transactions. A high school diploma and 1+ years of relevant experience are required; IFC certification within

Qualifications

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent – within 90 days of start date
• Post-Secondary or Undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support frontline staff with scheduled cash and non-cash transactions; resolve issues and report non-standard matters
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate and compliant with TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness and knowledge sharing

Skills

MS Office proficiency

Banking knowledge

Strong communication

Self-starter

Organizational skills

Time management

Education

High School diploma

Post-secondary preferred

IFC within 90 days

Job description

TD Canada Trust is seeking a Personal Banking Associate for our Mississauga branch. You will guide customers to the right staff for banking needs, including new accounts, investment services, and advisory solutions, while delivering friendly, solution-focused service.

This role emphasizes building relationships, educating customers on digital banking, and supporting frontline staff with transactions. A high school diploma and 1+ years of relevant experience are required; IFC certification within