Arena Operator II

Strathcona County; Alberta; Hybrid; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Health spending account

Employee assistance program

Training opportunities

Well-being programs

Job summary

Strathcona County is seeking an Arena Operator II to support rural recreation facilities with ice making, resurfacing and guest services at Strathcona Olympiette Centre, Ardrossan Recreation Complex and Moyer Recreation Centre.

The role requires a High School Diploma with 2 years related experience, strong customer service skills, and availability for evenings and weekends; training and safety programs are provided by the municipality.

Qualifications

• High School Diploma with 2 years related experience.
• Knowledge of facility programs and basic ice plant operations.
• Strong organizational and time management skills.
• Excellent customer service and conflict resolution abilities.
• Ability to work evenings and weekends.

Responsibilities

• Be the primary contact for arena guests.
• Lead daily activities and assist peers.
• Provide high level of service to guests.
• Interact with guests and staff to resolve requests.
• Operate ice resurfacer and maintenance equipment.
• Prepare facilities for ice making and events.
• Carry out regular housekeeping for safety.
• Respond to facility emergencies following procedures.

Skills

Customer service

Conflict resolution

Time management

Teamwork

Flexible schedule

Education

High School Diploma

Job description

The hourly Arena Operator II provides guest service and supports the operation of rural recreation facilities through inspections, facility preparation, ice maintenance, ice resurfacing, and event support, ensuring a safe and welcoming environment for guests and staff.

This posting is for multiple hourly positions at: Strathcona Olympiette Centre, Ardrossan Recreation Complex and Moyer Recreation Centre.

Key Responsibilities:

• Be present throughout the facility and is the primary contact for arena guests
• Conduct daily activities in a leadership role, assisting peers with the completion of tasks and resolving operational issues
• Model a high level of service with internal and external guests
• Interact and build relationships with guests and other staff through friendly and courteous interactions and provide options and solutions for guest requests
• Follow operational procedures in response to facility emergencies, guest incidents, and ice plant mechanical issues
• Set up recreation facilities and provide service and support for guests, bookings, and special events
• Carry out regular housekeeping duties to ensure the facility is clean and safe for guests
• Safely operate the ice re-surfacer and arena maintenance equipment to maintain safe, high-quality ice surfaces
• Prepare and clean arena facilities for ice-making, sport court installation as well as operate, monitor, and maintain the recirculating spray park during the summer season

Qualificationsand Skills:

• High School Diploma with 2 years related experience
• Previous municipal experience is an asset
• Knowledge of facility programs and activities, and day-to-day facility operations, including basic ice plant operations, ice making and maintenance, re-surfacer operations, and safe work practices
• Strong organizational and time management skills
• Excellent customer services skills and the ability to positively interact with facility guests using strong conflict resolution skills
• Ability to work in a team environment as well as work independently
• Ability to work evenings and weekends

Conditions of Employment:

• Valid Alberta Class 5 Driver’s licence and submission of a 5-year Driver’s Abstract with less than 7 demerits
• Obtain a current and valid Intermediate First Aid certification prior to the completion of training
• Submission of Satisfactory Criminal Record Check
• Ability to perform physical labour as part of the job duties and stand/walk for extended periods of time

Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.

Why Join Strathcona County:

• Competitive salary
• Health and wellness spending account
• Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.