Area Warranty Superintendent

Jayman BUILT; Edmonton; On-site; CAD 65,000 - 82,000; Full time

Benefits offered by this job

Company vehicle supplied

Flexible health and dental coverage

Uniforms provided

Employee RRSP matching program

Training programs and continuing ed

Growth and career advancement

Employee discounts

Annual wellness allowance

Social Club events

Job summary

Jayman BUILT in Edmonton, AB is seeking an Area Warranty Superintendent to join our award-winning team. You will schedule appointments, coordinate trade days, lead on-site with appearance and behavior, and sign off 2-month and 11-month service requests while delivering customer experience excellence.

The role requires a Red Seal in building trades, own tools, 5 years in construction or warranty, a valid driver's license, and a rotating 24-hour on-call schedule.

Qualifications

• Strong home maintenance abilities.
• Excellent communication and customer service skills.
• 5 years in construction and/or warranty field; ANHWP knowledge is a plus.
• Red Seal certification in building trades required.
• Valid driver’s license and clean driving record.
• Willingness to work rotating 24-hour on-call schedule.

Responsibilities

• Schedule appointments with Jayman customers.
• Coordinate and attend trade days at customer homes.
• Lead on-site interactions with appearance and behavior.
• Sign off 2-month and 11-month service requests.
• Handle on-call emergencies and urgent calls.
• Follow Jayman processes to ensure customer experience excellence.
• Service and maintain Jayman Sales Centres and Showhomes.
• Perform hands-on repairs in customer homes.
• Maintain team communication with customers, trades, and Jayman staff.

Skills

Home maintenance

Communication

Customer service

Attention to detail

Time management

Proactive

Team player

On-call readiness

Education

Red Seal certification

Tools

Own tools

Job description

Monthly Bonus: One year sign off and customer survey bonus.

Equivalent to 8% of salary – approximately $7,000.00 per year.

Yearly Bonus potential of 5% of Salary - approximately $4,000.00 per year.

LOCATION: Edmonton, AB

TYPE: Full-time

Builder of the year 28 times. Picture a career with us.

Area Warranty Superintendent

SALARY:$65,000 - $81,500

Monthly Bonus: One year sign off and customer survey bonus.

Equivalent to 8% of salary – approximately $7,000.00 per year.

Yearly Bonus potential of 5% of Salary - approximately $4,000.00 per year.

COMPANY: Jayman BUILT

LOCATION: Edmonton, AB

TYPE: Full-time

Builder of the year 28 times. Picture a career with us.

A Day in the Life of a Area Warranty Superintendent:

• Schedule appointments with Jayman customers
• Coordinate and attend various trade days, in customer homes, to complete work as required
• Lead with pride in both appearance & behaviour while on-site
• Responsible for signing off both 2-month & 11-month service requests
• Strong organizational skills with handling various impromptu or emergency calls
• Follow Jayman's processes & procedures to ensure Customer Experience excellence
• Service and maintain Jayman Sales Centres and Showhomes
• Perform a variety of hands-on repairs in customer homes
• Maintain a team environment through high-quality communication with customers, trades and Jayman team members

What you will bring to the table:

• Strong home maintenance abilities
• Red Seal certification in building trades (e.g., carpentry, drywall, finishing, etc.) required.
• Ability to use your own tools to complete required work.
• Strong ability to be proactive and adapt to continually shifting priorities.
• Excellent attention to detail.
• Strong sense of urgency and an ability to meet various deadlines.
• Well-developed communication skills.
• Exceptional customer experience skills.
• 5 years of experience in the construction and/or warranty field with a general understanding of ANHWP is considered an asset.
• Valid Driver’s license and clean abstract required.
• Available to work on a rotating 24 hour on-call schedule

As a 2025 Best Managed Company, we will provide you With

• Salary range: $65,000 - $81,500.00
• Opportunity to participate in a unique Jayman Employee Investment Program (subject to eligibility)
• Company vehicle supplied
• Flexible health and dental coverage
• Uniforms provided
• Employee matching group RRSP program
• Customized Training Programs. Continuing education is a focus at Jayman, and you have the opportunity to participate in annual education & training.
• Opportunity for growth and career advancement
• Employee discounts
• Annual wellness allowance
• Social Club event

For the last 45 years, Jayman BUILT has been proud to be one of Alberta’s top home builders. Join the award-winning team and contribute to our exceptional track record.

We thank all applicants for their interest; however only those selected for an interview will be contacted. No telephone or agency inquiries please.