Area Team Leader - Shipping & Service

Innio; Welland; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Area Team Leader to support and develop team members in a dynamic manufacturing environment. This role is crucial for ensuring workflow efficiency and high-quality product delivery. The Area Team Leader will act as a coach and mentor, fostering a positive and collaborative atmosphere while driving team performance. With a focus on safety, quality, and continuous improvement, this position offers an exciting opportunity to lead a dedicated team and make a significant impact on business objectives. If you are a proactive leader with strong communication skills and a passion for team development, this role is perfect for you.

Qualifications

• Proven track record of professional and respectful leadership.
• Ability to analyze problems and provide efficient solutions.

Responsibilities

• Lead and coach team members to achieve business targets.
• Coordinate staffing needs and ensure safety protocols are followed.
• Facilitate learning and development opportunities for team members.

Skills

Leadership

Team Coordination

Communication

Problem Solving

Digital Aptitude

Job description

Area Team Leader – The Area Team Leader is integral to supporting, coaching, and developing fellow team members in their assigned area. Working closely with the Functional Leader and team, the Area Team Leader ensures that workflow is maintained in accordance with daily schedules and weekly targets to meet business needs. The Area Team Leader facilitates cross-functional support and ensures high-quality, on-time delivery of products. The Area Team Leader is a role model for safety, quality, efficiency, and good communication in their area. The Area Team Leader provides timely and respectful feedback, manages conflict, identifies opportunities for development, and champions excellence and employee engagement.

Number of Openings:

• 1x Area Team Leader – Shipping & Service

Application Open Date: April 22nd, 2025

Essential Responsibilities

• Act as a leader and coach for their designated area, and beyond.
• Coordinate with Functional Lead on daily, weekly, and monthly staffing needs.
• Driving team KPI’s and communicating results with Functional Lead
• Communication with customers and suppliers as needed.
• Acting as a main contact for the maintenance team by participating in TPM meetings and raising concerns on potential machine/maintenance issues.
• Coordinating with maintenance on repairs, regular maintenance, and preventative maintenance
• Ensure proper safety protocols, use of equipment, and appropriate PPE for the area are updated and adhered to by all team members.
• Collaborate with the team to plan and determine scheduling to meet on-time delivery, including shift schedules, vacation planning, and overtime support needed.
• Upkeep designated area to 6S standards and seek areas of continuous improvement, including the inspection and calibration of tools/gauges, MRB, scrap, and non-conformance processes.
• Act as the main contact to facilitate developing, identifying, and implementing standard operating processes through accurate work instructions and ensuring that changes are tracked and approved by internal stakeholders to meet Safety, Quality, and ISO requirements and other applicable standards.
• Facilitate learning and development opportunities in their area to foster a cross functional learning environment.
• Foster an environment of respect, positivity, and comradery by promoting teamwork to meet common business objectives.
• Provide non-biased performance evaluation and management of team members on an ongoing basis.
• Work closely with the Area Lead Trainer to identify areas of training needs and develop training plans to improve competency development within your designated area and beyond.
• Participation in regular employee performance reviews and ongoing feedback model.
• Play an active role with various councils and participate in projects and other business initiatives to improve processes related to Lean operations, cost savings, new product development, safety, quality, and employee training and development.
• Participate in dedicated Team Leader meetings, trainings, and workshops, as needed.

Qualifications/Requirements:

• Past probationary period.
• Has not been on a coaching plan in the last 6 months.
• Previous WSO/ATL or Trainer experience is considered an asset.
• Proven track record of professional and respectful leadership.
• Able to work multiple shifts in support of operations: days, afternoons, weekends, and overnight, as required.
• High digital aptitude.

Desired Characteristics:

• Team player who is accountable for team’s success in achieving business targets.
• High level of responsibility and professionalism.
• Considered a role model for the area.
• Strong and competent coach who is able to engage fellow employees through positive feedback and recognition and by identifying and enabling development and professional growth.
• Open to ideas and a creative problem solver who values and encourages the ideas of others.
• Strong interpersonal, oral, and written communication skills with the ability to give and receive timely and respectful feedback.
• Ability to analyze problems, identify root causes, and provide efficient solutions.
• Willingness to learn new skills and perform a variety of tasks and roles within the manufacturing process and teach and coach other team members.