VoIP & Microsoft Teams Voice Specialist

MediSolution; Ontario; Remote; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a VoIP & Microsoft Teams Voice Specialist to enhance communication solutions. This role involves developing expertise in VoIP technologies, providing technical support, and leading system migrations to RingCentral. You will collaborate with IT teams to improve voice solutions while adhering to best practices. If you have a passion for technology and a knack for problem-solving, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years experience in VoIP technologies and Microsoft Teams Voice.
• Strong knowledge of Office 365 workloads and IVR configuration.

Responsibilities

• Develop and maintain knowledge of VoIP technologies and best practices.
• Lead the migration of phone systems to RingCentral.

Skills

VoIP Technologies

Microsoft Teams Voice

RingCentral

Office 365

IVR Configuration

Problem-Solving

Documentation Skills

Education

Bachelor's Degree

Tools

RingCentral

Microsoft Teams

Office 365

Job description

VoIP & Microsoft Teams Voice Specialist page is loaded

VoIP & Microsoft Teams Voice Specialist

Apply locations Ontario, Canada Remote - Alberta Nova Scotia, Canada Manitoba, Canada time type Full time posted on Posted Yesterday job requisition id R0029904

Key Responsibilities:

• Develop and maintain in-depth knowledge of VoIP technologies and best practices.
• Provide technical guidance and support to internal stakeholders on Microsoft Teams and Voice-related issues.
• Lead the migration of phone systems for new acquisitions to our RingCentral phone system.
• Configure and maintain Interactive Voice Response (IVR) systems.
• Manage number porting from various carriers to RingCentral.
• Maintain comprehensive documentation of configurations, processes, and procedures related to voice systems.
• Provide expert-level support for various Office 365 workloads, including Exchange Online, Microsoft Teams, and Enterprise Voice, with specialization in at least one of these areas.
• Perform root cause analysis to quickly recover from service interruptions and prevent recurring issues.
• Adhere to ITIL best practices and change management processes.
• Review business practices and make recommendations for improvements in voice solutions.
• Maintain and develop documentation, including Standard Operating Procedures (SOPs) and System Architecture Guides, in accordance with organizational policies and standards.
• Collaborate with all IT teams to support their communication and collaboration needs.

WHAT WE ARE LOOKING FOR:

• Minimum 5 years experience in VoIP technologies, Microsoft Teams Voice, and RingCentral.
• Strong knowledge of Office 365 workloads, including Exchange Online, Microsoft Teams, and Enterprise Voice.
• Experience with IVR configuration and number porting processes.
• Solid understanding of ITIL best practices and change management principles.
• Excellent problem-solving and troubleshooting skills, with the ability to perform root cause analysis.
• Strong documentation skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Bachelor's Degree
• Certifications in Microsoft Teams Voice, Office 365, or related technologies.
• Experience working in enterprise environments with complex voice solutions.
• Familiarity with other collaboration tools and platforms.