Area Lead - Permanent Full-Time - Ontario

Chit Chats Express, Inc.; Burlington; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Health benefits

Annual bonus

Birthday leave

Paid vacation

GRSP plan

Job summary

Chit Chats Express, Inc. is seeking an Area Manager to lead hiring, staffing, and development for locations across a defined region in Ontario.

You will collaborate with Fleet, Warehouse, Fulfillment, and Member Experience to drive sustainable growth, protect the bottom line, and align locations with the company vision. You will supervise branch leads, ensure safety and compliance, manage budgets, and deliver performance improvements while maintaining strong client relations.

Qualifications

• College or Bachelor’s degree in Business Administration and/or Transportation, Logistics, Supply Chain Management or related field preferred
• Minimum 3–5 years industry experience with at least 1 year in a management role
• At least 1 year in an administrative or related role
• Demonstrates ability to lead by example and align with company values
• Proven ability to build professional rapport and influence diverse groups
• Excellent time management in a fast paced environment
• Proficient in standard business office software and ability to compile/review reports
• Ability to hire, coach and develop staff and manage performance up to termination
• Class 1 safety shoes required (green triangle patch)

Responsibilities

• Lead and implement top-down directives affecting your area with stakeholders
• Visit locations regularly to ensure health and performance of teams
• Hold regular employee/planning meetings for updates and goals
• Collaborate with Area Manager to maintain engagement, retention and performance
• Provide training, coaching, feedback and recognition (monthly 1:1s)
• Ensure facility safety, upkeep, and compliance with policies/laws
• Manage area expenses, headcount and inventory of supplies
• Resolve client concerns and tickets for locations in your area
• Maintain daily communication with leadership and branch teams
• Generate monthly reports (scheduling, investigations, escalations, turnarounds)
• Escalate issues to Area Manager/National Director as needed
• Verify attendance in Zoho daily; conduct 5S improvements with Area Manager
• Assist in vacations scheduling with minimal disruption to service
• Travel within Ontario and region as required

Skills

People leadership

Communication skills

Problem solving

Time management

Customer management

Hiring & coaching

Education

Bachelor’s degree in Business/Logistics

Tools

Microsoft Office

Zoho (attendance/tracking)

Job description

Company Description

We make shipping easier for Canadian businesses and entrepreneurs.

Since 2001, Chit Chats has helped small businesses and entrepreneurs ship across Canada and around the world with simple, affordable shipping solutions.

But we’re more than a shipping company. We’re a team of people who care about helping others succeed. We’re curious about how we can do things better, cheerful in how we show up, and always ready to help.

If you want to work somewhere your ideas matter, your teammates have your back, and the work you do helps Canadian businesses and entrepreneurs grow, you’ll fit right in at Chit Chats!

Job Description

Reporting to the Area Manager and/or National Director, you will serve as the ultimate subject matter expert on shipping related information. You are the voice and ear for clients, with the prime objective of achieving sustainable growth for the locations across your area. You play a key role in protecting the bottom line by owning the hiring, staffing, development and retention of talent in the branches in your purview. You will also work closely with your Branch Leads and collaborate with Fleet, Warehouse, Fulfillment, and Member Experience to provide the support, training and optimizations needed to align your area with Chit Chats’ vision and goals.

Responsibilities

• Lead and execute any top-down company directives or changes that impact your assigned area with the help of key stakeholders.
• Ensure optimal team health and performance by routinely visiting the locations in your assigned area.
• Conducts regular employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.
• Work closely with your Area Manager to maintain high employee engagement, retention, performance, and address staff-related concerns.
• Provide training, coaching, feedback and recognition in real-time, through monthly 1:1’s, quality assurance reviews and quarterly performance reviews.
• Enforce compliance of maintenance, upkeep, cleanliness, appearance and safety of all facilities in your region. Ensure all branches comply with health and safety standards, labor laws and all company policies.
• Expenses/budget: Accountable for your area’s expenses, following protocol and headcount. Oversee the inventory and sales of business supplies and shipping supplies, returns.
• Accountable for ensuring the timely resolution of any client concerns/tickets involving a location assigned to your area.
• Cascade up/down communication: Complete daily check-in updates. Maintain open communication lines between leadership, branch leads and teams to ensure alignment and timely delivery of goals, projects and reports.
• Generate and compile monthly reports such as scheduling, investigation and escalation logs, shipment turnarounds for your region.
• Escalate issues or concerns to the Area Manager and/or National Director as appropriate.
• Verify and Manage employee attendance in Zoho daily.
• Perform quality audits and work with your Area Manager to implement 5S improvements.
• Assist in maintaining the security of the facility.
• Responsible for scheduling vacations and time off per policy with the least amount of disruption to the network to meet customer needs.
• Some travel within Ontario is required, regular travel within the region is required.

Qualifications

• College or Bachelor’s degree in Business Administration and/or Transportation, Logistics, Supply Chain Management or a related field preferred but not required
• Minimum 3-5 years industry experience with at least 1 year in a management role
• At least 1 year in an administrative or related role
• Possesses and consistently displays all Chit Chats values and leads by example
• A positive role model and representative of the Chit Chats Brand
• Demonstrates ability to build professional rapport, effectively leads a team and positively influences diverse groups
• Excel in a fast paced environment and demonstrate effective time management
• Proven ability to problem solve. Independent thinker who can plan for and respond quickly to unforeseen circumstances
• Proficient in standard business office software and able to compile and review reports to see trends and make recommendations.
• Able to manage the implementation of strategies from leadership, measure impact and recommend improvements to achieve collective objectives
• Excellent customer management, oral and written communication skills
• Must have the ability/capacity to hire, coach and develop, maximize staff productivity and monitor performance management to include disciplinary actions up to and including termination
• Class 1 safety shoes required (green triangle patch).

Additional Information

Total Rewards and Compensation:

• Salary: Starting$55,000.00 CAD/annum.
• Employer paid Group Benefits (Health, Dental and Vision; 100% coverage).
• Annual Year-End Bonus.
• Birthday leave (Paid).
• Two weeks paid vacation (negotiable)
• A rich GRSP plan eligibility after 3 months of employment
• This is a Permanent Full-Time position.
• Some travel within Ontario region may be required.

We thank you for your application, but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.