Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta

Chit Chats; Calgary; On-site; CAD 54,000 - 66,000; Full time

Benefits offered by this job

Group benefits

Year-end bonus

2 weeks vacation

Birthday leave

GRSP plan

Job summary

Chit Chats is hiring a Sales Representative in Calgary to identify and convert new business opportunities into active clients. You will build relationships with prospective customers, understand their shipping needs, present Chit Chats solutions, and guide decisions through the sales process.

You will manage discovery calls, qualify opportunities, and collaborate with internal teams to tailor pricing and service-fit. Strong communication and prior logistics sales experience are highly valued.

Qualifications

• Strong written and verbal communication skills.
• Comfortable with cold outreach, discovery calls, follow-ups, and client presentations.
• Client outreach within Logistics (B2B) considered a strong asset.
• 2–5+ years of sales, business development, or account management in Logistics/Supply Chain.
• Experience in e-commerce, shipping, logistics, marketplaces, or small business services is a plus.

Responsibilities

• Identify and pursue new business opportunities through outbound & inbound leads.
• Conduct discovery calls to understand client shipping needs and growth potential.
• Qualify prospects based on commercial fit, shipping profile, and feasibility.
• Present services clearly and tailor discussions to client needs.
• Prepare pricing comparisons, proposals, and follow-up materials.
• Coordinate with internal teams for pricing and service-fit questions.
• Maintain CRM with accurate lead and opportunity data.
• Track outreach, follow-ups, next steps, and deal stages.
• Support onboarding and account management after close.
• Identify client needs for future product improvements and campaigns.
• Contribute to sales campaigns and market research efforts.
• Meet or exceed activity, pipeline, and revenue targets.

Skills

Communication skills

Sales experience

Logistics/B2B experience

Prospecting & outreach

Multitasking

Education

Post-secondary education or equivalent

Tools

CRM software

Google Workspace

Microsoft Office

Reporting tools

Job description

Company Description

At Chit Chats Express, our mission is to empower Canadian entrepreneurs by making shipping simpler, more accessible, and more affordable. As a fast-growing, entrepreneurial company, we are proud to help businesses of all sizes reach customers around the world with confidence.

As e-commerce continues to eliminate borders, we believe Canadian entrepreneurs deserve a shipping partner that helps them compete globally without unnecessary complexity or high barriers to entry. Our goal is to create a seamless, borderless shipping experience that supports growth, opportunity, and long-term success for businesses across Canada.

If you are mission-driven, growth-oriented, and thrive in a collaborative environment, we’d love to hear from you.

Job Description

The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building relationships with prospective clients, understanding their shipping needs, presenting relevant Chit Chats solutions, and guiding them through the decision-making process.

The Sales Representative’s responsibilities include: sourcing and following up with leads, conducting discovery calls, qualifying opportunities based on client fit, preparing proposals or pricing comparisons, and working with internal teams to ensure the client can be supported successfully.

Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients and supporting the handoff to onboarding and account management once the client is ready to begin shipping.

Responsibilities

• Identify and pursue new business opportunities through outbound outreach, inbound leads, referrals, marketplace research, and reactivation campaigns.
• Conduct discovery calls to understand client shipping volume, current carriers, pain points, platforms, service needs, and growth potential.
• Qualify prospects based on commercial fit, shipping profile, compliance requirements, operational feasibility, and expected revenue.
• Present Chit Chats services clearly and professionally, tailoring the conversation to each client’s needs.
• Prepare basic pricing comparisons, savings summaries, proposals, and follow-up materials.
• Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
• Maintain accurate lead, opportunity, and client information in CRM.
• Track all outreach activity, follow-ups, next steps, and deal stages.
• Coordinate with Onboarding and Account Management to ensure a smooth transition after close.
• Follow up with prospects consistently and professionally to move opportunities through the pipeline.
• Identify client needs that may inform future products, service improvements, marketing campaigns, or partnership opportunities.
• Contribute to sales campaigns, vertical-specific outreach, and market research initiatives.
• Meet or exceed assigned activity, pipeline, conversion, activation, and revenue targets.

Requirements

• Strong written and verbal communication skills.
• Comfortable with cold outreach, discovery calls, follow-ups, and client presentations.
• Strong customer-first mindset with the ability to understand client pain points and recommend practical solutions.
• Client outreach within Logistics (B2B) considered a strong asset.
• Previous sales experience in Logistics/Supply Chain B2B considered a strong asset.
• Good organizational skills and ability to manage multiple prospects at different stages.
• Ability to learn Chit Chats’ services, pricing structure, shipping workflows, compliance considerations, and operational requirements.
• Experience using CRM software, Google Workspace, Microsoft Office, and basic reporting tools.
• Strong problem-solving skills and ability to coordinate with internal teams.
• Self-motivated, resilient, and comfortable working toward sales goals.
• Ability to balance revenue growth with client fit, profitability, and operational feasibility.

Qualifications

• Post-secondary education or equivalent experience.
• 2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain.
• Experience in e-commerce, shipping, logistics, marketplaces, or small business services is an asset.

Total Rewards and Compensation:

• Salary: Starting $60,000 per annum and Eligibility to participate in Sales Incentive Plan (Commission - tiered)
• Employer paid Group Benefits (Health, Dental and Vision; 80% coverage). After 3 months.
• Annual Year-End Bonus.
• Two weeks paid vacation (negotiable)
• Birthday leave (Paid)
• A rich GRSP plan eligibility after 3 months of employment

We thank you for your application, but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.