AR/Collections

Ledgent; Canada; On-site; CAD 44,000 - 48,000; Full time

Job summary

Ledgent in Ontario is seeking a Collections Specialist to proactively contact customers with overdue invoices and negotiate payment arrangements. This on-site role operates Monday through Friday, 8 am to 4:45 pm, with an hourly pay rate of $21-$23 depending on experience.

You will monitor aging reports, resolve billing discrepancies, maintain accurate records, and collaborate with sales and customer service to prevent issues while ensuring compliance with policies and regulations.

Qualifications

• 1-3 years of experience in collections, accounts receivable, or a related role.
• Strong understanding of collection strategies, payment negotiations, and credit risk management

Responsibilities

• Proactively contact customers regarding overdue invoices via phone, email, and written correspondence.
• Negotiate payment plans to resolve balances while maintaining relationships.
• Monitor accounts receivable aging reports to prioritize collections.
• Investigate disputes related to billing, payments, or balances.
• Maintain detailed records of collection activities and communications.
• Prepare and distribute reports on collection status and recovery progress.
• Collaborate with sales and customer service to address inquiries and prevent issues.
• Ensure compliance with policies and regulations during collections.
• Identify accounts requiring escalation or legal action and document for further action.
• Assist with write-offs or bad debt recommendations as needed.

Skills

Collections experience

Negotiation

AR basics

Job description

Location: Ontario
100% Onsite
M-F 8 am - 4:45 pm
Hourly: $21-$23 - DOE

Key Responsibilities

• Proactively contact customers regarding overdue invoices through phone calls, emails, and written correspondence.
• Negotiate payment plans or arrangements to resolve outstanding balances while maintaining customer relationships.
• Monitor and manage accounts receivable aging reports to prioritize collection efforts.
• Investigate and resolve disputes or discrepancies related to billing, payments, or account balances.
• Maintain detailed and accurate records of all collection activities, communications, and account updates.
• Prepare and distribute reports on collection status, accounts at risk, and progress toward recovery targets.
• Collaborate with internal departments, such as sales and customer service, to address client inquiries and prevent future issues.
• Ensure compliance with company policies, contractual terms, and relevant regulations during the collection process.
• Identify accounts requiring escalation or legal action and provide necessary documentation for further action.
• Assist with the preparation of write-offs or bad debt recommendations as needed.

Qualifications and Skills

• 1-3 years of experience in collections, accounts receivable, or a related role.
• Strong understanding of collection strategies, payment negotiations, and credit risk management

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.