Appointment Coordinator (Dams Ford Lincoln)

Go Auto; Surrey; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Hands-On Growth

Employee Investment Program

Time off that Counts

Health and Dental

Career Path Built for You

Job summary

Dams Ford Lincoln in Surrey, BC is seeking an experienced Appointment Coordinator to join our team. This role focuses on efficiently scheduling appointments, confirming details, and maintaining a high level of guest service as part of our service department.

You will check recalls, advise on warranty coverage, coordinate with the parts department, and handle payments, ensuring a smooth and professional guest experience in our dealership environment.

Qualifications

• Experience in customer service roles.
• Strong written and verbal communication.
• Excellent multitasking and attention to detail.
• Comfort with office technology and software.

Responsibilities

• Schedule appointments and confirmations.
• Check recalls and advise on warranty coverage.
• Answer calls and emails promptly and professionally.
• Coordinate with the parts department to ensure a seamless service experience.
• Process payments according to dealership guidelines.

Skills

Customer service

Communication

Organization

Tech-savvy

Job description

Appointment Coordinator (Dams Ford Lincoln)

Dams Ford Lincoln is looking to hire an experienced Appointment Coordinator to join our team.

At Dams Ford Lincoln, growth is at the heart of what we do. We're proud to offer mentorship programs designed to guide you toward becoming a future Service Advisor. Led directly by our General Managers, these programs provide hands-on learning, real-world examples, and personalized support to help you build a rewarding career path with us.

What You'll Do

• Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
• Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
• Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
• Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
• Collect and process payments, following dealership guidelines with precision.

What you'll bring:

• Customer service experience with a passion for creating positive experiences.
• Excellent communication skills, both written and verbal.
• Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
• Tech-savvy

What We Offer

• Hands-On Growth - Get real training, mentorship, and support to move your career forward. We'll help you build the skills you need for your next role.
• Employee Investment Program - Earn guaranteed returns of 10% annually, up to 16%.
• Time off that Counts - Start with 3 weeks after your first year, 4 weeks after 5 years, and 5 weeks after 10.
• Health and Dental - Comprehensive coverage including medical, dental, and a health spending account.
• Career Path Built for You - Ask us about the real success stories of team members who started in this role and grew into leadership positions.