Appointment Center Specialist

Groundworks; Calgary; On-site; CAD 40,000 - 44,000; Full time

Benefits offered by this job

Employee Ownership Opportunities

Top Workplace culture

Industry leading training programs

Career growth tracks

Comprehensive benefits package

Job summary

Groundworks, North America’s leading foundation repair and water management specialist, is hiring for an Appointment Center Specialist in Calgary. You’ll be the first contact for customers, handling inquiries, bookings, and service memberships in a fast-paced call center.

This role sits onsite in our Calgary office, offering a competitive base pay of $20/hr plus uncapped commission and a 40-hour week with some weekday/weekend shifts.

Qualifications

• Good phone skills and a competitive nature.
• Must be comfortable using computers.
• 1+ years of customer service experience or retail and/or customer facing experience.

Responsibilities

• Answer inbound calls and make warm outbound calls.
• Book appointments for new services.
• Sell service memberships to our customers.

Skills

Phone skills

Communication

Computer literacy

Customer service

Job description

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.Join us and lay the foundation for your success. Apply today!The Appointment Center Specialist is responsible for are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.Duties and ResponsibilitiesAnswer inbound calls and make warm outbound calls. All calls are warm, no cold calling!Must be positive and motivated with excellent communications skillsAbility to adapt quickly to changes in work strategyMaintain customer informationPerforms other duties as assigned.It is an essential function of this job that the employee regularly and reliably reports to work on time each working dayQualificationsGood phone skills and a competitive natureMust be comfortable using computers1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environmentWhat We ProvideCompetitive PayEmployee Company Ownership OpportunitiesIndustry Leading Training ProgramsLeadership Development and Career Growth TracksComprehensive and Affordable Benefits PackageTop Workplace with Award Winning CultureWorking ConditionsThis role will sit onsite in our Calgary office.Base pay is $20/hr. plus uncapped commission.Hours of Work: Full-time, 40 hours per week. Schedules may include weekdays and weekends and will be assigned based on operational needs. Flexibility to work varying shifts, including evenings and weekends, is required.Physical RequirementsAbility to sit at a workstation and utilize keyboard, mouse, and computer. Continual daily use of computers in performing tasks. Entering text or data using a keyboard.What We ProvideCompetitive PayEmployee Company Ownership OpportunitiesIndustry Leading Training ProgramsLeadership Development and Career Growth TracksComprehensive and Affordable Benefits PackageTop Workplace with Award Winning Culture