Appointment Center Specialist

Groundworks, LLC; Calgary; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Employee ownership opportunities

Industry-leading training programs

Top Workplace culture

Job summary

Groundworks, LLC is hiring an Appointment Center Specialist in Calgary to be the first point of contact for customers. You will answer calls, schedule appointments for foundation repair and water management services, and promote service memberships. This onsite role offers a competitive hourly wage and opportunities for growth.

Join a top workplace with industry-leading training, a strong benefits package, and ownership opportunities as you support customers and help protect their homes.

Qualifications

• Must be positive and motivated with excellent communications skills.
• 1+ years of customer service or retail experience.
• Comfortable using computers and basic software.

Responsibilities

• Answer inbound calls and make warm outbound calls.
• Book appointments for new services.
• Sell service memberships to customers.
• Maintain accurate customer information and records.
• Support other duties as assigned.

Skills

Phone skills

Communication

Computer skills

Customer service

Job description

## Appointment Center SpecialistApply: Calgary, AB: Full time: Posted Today: JR112289**Ready to build your future?** We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a **Top Workplace,** we're looking for top talent to fuel our **mission: to protect, repair, and improve our customers’ greatest asset – their home.****But what makes us a great place to work?** Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and **company ownership equity.** Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.Join us and lay the foundation for your success. **Apply today!**The Appointment Center Specialist is responsible for are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.**Duties and Responsibilities*** Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling!* Must be positive and motivated with excellent communications skills* Ability to adapt quickly to changes in work strategy* Maintain customer information* Performs other duties as assigned.* It is an essential function of this job that the employee regularly and reliably reports to work on time each working day**Qualifications*** Good phone skills and a competitive nature* Must be comfortable using computers* 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment**What We Provide*** Competitive Pay* Employee Company Ownership Opportunities* Industry Leading Training Programs* Leadership Development and Career Growth Tracks* Comprehensive and Affordable Benefits Package* Top Workplace with Award Winning Culture**Working Conditions*** This role will sit onsite in our Calgary office.* Base pay is $20/hr. plus uncapped commission.* Hours of Work: Full-time, 40 hours per week. Schedules may include weekdays and weekends and will be assigned based on operational needs. Flexibility to work varying shifts, including evenings and weekends, is required.**Physical Requirements**Ability to sit at a workstation and utilize keyboard, mouse, and computer. Continual daily use of computers in performing tasks. Entering text or data using a keyboard.**What We Provide*** Competitive Pay* Employee Company Ownership Opportunities* Industry Leading Training Programs* Leadership Development and Career Growth Tracks* Comprehensive and Affordable Benefits Package* Top Workplace with Award Winning Culture