Telephone Operator

Simplyhired; Calgary; A distancia; CAD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Casual dress

Dental care

Extended health care

Vision care

Descripción de la vacante

Select Call Centre in Calgary is seeking two full-time Telephone Operators to deliver exceptional over-the-phone caller experiences. This call centre role requires shifts, a training period (7am-3pm during first 3 weeks), and potential incentives beyond base pay.

You must reside in Calgary and be within the area; starting wage is CAD 18.43 per hour with bonuses and benefits after 3 months. Primary duties include handling inbound calls, guiding callers to the right solutions, and maintaining

Formación

• High school diploma required.
• Previous customer service experience preferred, especially in call centers.
• Strong communication and professional telephone etiquette are essential.
• Comfortable with computers and learning new applications.

Responsabilidades

• Handle inbound calls with proper phone etiquette and professionalism.
• Meet established metrics for speed of answer and call quality.
• Assess caller needs with open-ended questioning to offer the best solutions.
• Provide outstanding service and relevant solutions to callers.
• Conduct outbound calls to update and confirm information.
• Maintain complete knowledge of procedures for accuracy in communications.

Conocimientos

Customer service

Communication

Multitasking

Typing

Team player

Listening

Educación

High school diploma

Descripción del empleo

Telephone Operator

Job Description

This position is for 2 full time customer service agents. Hours of work may vary and shift work is required. The initial 3 week training period will require you to work between 7am-3pm Monday-Friday.

This is a call centre position where you will provide excellent over-the-phone caller experiences. Providing a first-class caller experience is the hallmark of working for Select Call Centre. We only hire the best at this award winning telephone answering service. To be eligible for consideration you must reside in Calgary and be within the Calgary area. Our starting wage is $18.43 hourly plus differentials and bonuses. Other incentives include benefits after 3 months of employment.

Applicants who meet the job requirements will be selected for the interview process. Interviews will be conducted via video conference.

WHAT MOVES YOU

• You genuinely love connecting with people and in turn, connecting them with the right solution for their needs.
• You understand that part of being a strong communicator means being a great listener and asking the right questions.
• When it comes to providing a superior customer experience, you're all about exceeding expectations. Not only do you excel at meeting peoples' needs, you're able to anticipate them.
• You thrive while multitasking – you can engage with our callers on the phone while working on a computer.
• You enjoy being a team player and having a work family.

WHAT YOU'LL DO

• Handle inbound calls, using proper phone etiquette, professionalism and best practices.
• Ensure calls are handled within established metrics – speed of answer and call quality.
• Assess callers' needs to configure the best solutions, through open ended questions and relevant, engaging conversations.
• Provide outstanding service and relevant solutions to our callers.
• Conduct outbound calls to update and confirm information.
• Maintain a complete knowledge of procedures to ensure accuracy in all communications.

WHAT YOU'VE DONE

• You have a high school diploma.
• You have previous customer service experience, preferably in a call centre environment.
• Your ability to communicate clearly and with a smile in your voice is equally matched by your excellent telephone etiquette and professionalism.
• You know your way around a computer and you're comfortable learning new applications and systems.
• Able to type at least 40 wpm.
• You are available to work a variety of shifts.
• Able to sit for extended periods of time.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Salary: From $18.43 per hour

Job Types: Full-time

Job Type: Full-time

Pay: From $18.43 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Vision care

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: Remote