Applications Specialist-Intern

Canadian Inclusion; Ottawa; Hybrid; CAD 25,000 - 30,000; Full time

Job summary

Canadian Inclusion seeks an Applications Specialist Intern to support enterprise IT and identity access management. You will maintain Office 365, assist with Bitwarden and Dropbox, and help with email signature deployment. The role emphasizes service delivery, user support, and documentation in a collaborative IT team.

You will gain hands-on experience in AI research and enterprise IT operations while contributing to IT service quality and automation initiatives.

Qualifications

• Currently enrolled in an accredited post-secondary program with co-op/intern eligibility.
• Fields of study include IT related diplomas or degrees as listed.
• Familiarity with enterprise IT and identity access management is a plus.

Responsibilities

• Monitor and triage IT ticket queue; assign requests by expertise.
• Assist in admin and provisioning of core corporate tools.
• Support Bitwarden, Dropbox, and email signature management.
• Escalate high-priority incidents to maintain service levels.
• Gather troubleshooting information and communicate updates to users.
• Create and maintain technical documentation and KB articles.
• Contribute to AI research and tool pilots for productivity.
• Support Office 365 platform to optimize organizational productivity.

Skills

Office suite proficiency

O365 administration

Communication skills

Problem-solving

AI curiosity

Education

Diploma in IT/Computer Systems

BSc Computer Science

BEng Computer Engineering

Equivalent technical field

Tools

Bitwarden

Dropbox

Office 365 (Exchange/Teams/OneDrive/SharePoint)

Job description

Applications Specialist-Intern (Information Technology)

We are seeking a proactive and detail-orientedApplications Specialist Internto join our Corporate IT - Enterprise Applications team. In this role, you will play a vital part in maintaining the efficiency of our IT service delivery. You will gain hands-on experience managing our enterprise Office 365 environment, administering key SaaS applications like Bitwarden and Dropbox, handling email signature deployments, assisting with ticket queue management, and contributing to AI Research & Development initiatives.

This internship is designed to provide you with practical, real-world experience in enterprise IT and identity access management while working alongside collaborative technology professionals.

WHAT YOU WILL DO

Queue Management & Service Delivery:Monitor and manage the incoming IT ticketing queue. Efficiently triage and distribute requests to team members based on their specific areas of expertise.

Application Administration:Assist in the day-to-day administration and provisioning of core corporate tools, including:

Bitwarden:Assist with password management best practices.

Dropbox

Email Signature Management:Assist with email signatures to ensure consistent corporate branding across email clients.

Incident Response:Ensure high-priority and critical service tickets are escalated and resolved in a timely, systematic manner to uphold service delivery expectations.

User Support & Collaboration:Actively follow up with end users to gather necessary troubleshooting information, resolve issues, and provide clear updates regarding their technical requests.

Documentation & Knowledge Sharing:Author, update, and organize technical documentation. Assist the team in creating clear, accessible knowledge-base articles for both internal IT staff and self-service end users.

AI Research & Development:Assist in researching, testing, and investigating artificial intelligence (AI) tools and workflows to enhance enterprise IT productivity and automation.

Platform Support:Help support and maintain our corporate Office 365 environment to optimize productivity across the organization.

WHAT WE ARE LOOKING FOR

Current Enrollment:Must be currently enrolled in an accredited post-secondary education program with co-op/internship eligibility.

Eligible Fields of Study:

Diploma Program in IT / Computer Systems

Bachelor of Computer Science

Bachelor of Computer Engineering

Or an equivalent technical field of study.

WHAT WILL MAKE YOU STAND OUT

We welcome candidates with a diverse set of technical interests and backgrounds. The following skills and experiences are highly valued:

Office Suite Proficiency:Strong familiarity with standard office productivity applications (e.g., word processing, spreadsheets, documentation tools).

O365 Administration:Familiarity or conceptual knowledge of Microsoft Office 365 environments—specificallyExchange, Teams, OneDrive, and SharePoint.

Communication Skills:Strong written and verbal communication skills, with an ability to write user-friendly instructions and manage professional email communications.

Problem-Solving & Organization:A structured mindset with the ability to prioritize tasks and track follow-ups in a fast-paced environment.

Curiosity for AI:A passion for emerging technologies and a desire to participate in AI research and pilot applications.