Intern, Modern Workplace Analyst

EQ Bank; Toronto; On-site; CAD 16,000 - 23,000; Part time

Job summary

EQ Bank's Modern Workplace Intern role offers hands-on experience supporting end-user devices and cloud services across laptops, mobile devices, and the Azure ecosystem.

You will help deploy and manage endpoints with Intune, Autopilot, and Azure Virtual Desktop, while contributing to policy creation and process improvements within a Digital Workspace strategy. This 2026 internship emphasizes collaboration with stakeholders, automation, and security.

Qualifications

• Pursuing post-secondary IT education.
• Familiarity with Azure Virtual Desktop implementation and support.
• Knowledge of Microsoft 365 Defender, Azure AD, and Intune.
• Understanding of ITIL v4 principles and asset management systems.
• Basic experience with PowerShell scripting.
• Familiarity with patching tools such as Qualys.
• Basic understanding of application packaging.

Responsibilities

• Assist in deploying, configuring, and managing endpoints using Intune and Autopilot.
• Support Nerdio, workspaces, and auto-scaling for efficient resource utilization.
• Help configure, deploy, and maintain the Azure Virtual Desktop environment.
• Assist in deploying Microsoft and third-party updates to endpoints.
• Participate in building co-managed Windows 11 environments using Intune.
• Collaborate with the Cyber Defense Centre to configure endpoint management policies.
• Assist in configuring Group Policy and Intune policies.
• Assist in patching, vulnerability remediation and compliance.
• Monitor endpoint performance and ensure compliance with SLAs.
• Serve as a point of escalation for endpoint support and troubleshooting.
• Maintain Azure AVD reports and communicate cost and usage to stakeholders.
• Collaborate with Collaboration Specialists to identify UX improvements.
• Automate routine tasks and processes using workflows or scripting.
• Test and deploy new hardware, software, OS changes following change management.

Skills

PowerShell scripting

Independent work

Communication skills

Problem management

ITIL v4 knowledge

Education

Post-secondary IT-related Education

Tools

Intune

Autopilot

Nerdio

Azure Virtual Desktop

Group Policy

Qualys

CIS hardening tools

Azure AD Connect

Microsoft 365 Defender

Job description

Join a Challenger

At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

Work Term: September 2026 - December 2026

The Work

We are seeking a Modern Workplace Analyst Intern to join our Modern Workplace team at Canada’s Challenger Bank. As an intern, you'll play a vital role in supporting and improving the user experience across various endpoints within the bank, including laptops, mobile devices, and cloud solutions. Your focus will be on enhancing end-user experiences and streamlining service delivery processes to minimize incidents related to planned changes.

As a member of the Modern Workplace team, you will also collaborate and partner with different stakeholders to create policies, processes, and application deployments that meet the goals of the Digital Workspace Strategy.

The Core Responsibilities Of The Job

• Assist in deploying, configuring, and managing physical endpoints using tools like Intune and Autopilot.
• Support the management of Nerdio, workspaces, and auto-scaling for efficient resource utilization.
• Help configure, deploy, and maintain the Azure Virtual Desktop environment.
• Assist in deploying Microsoft and third-party updates to active endpoints using Intune and other relevant tools.
• Participate in building co-managed Windows 11 environments using Intune.
• Collaborate with the Cyber Defense Centre to configure endpoint management policies and maintain security configurations.
• Assist in configuring, implementing, and troubleshooting endpoint-related Group Policy and Intune Policies.
• Asist in patching, vulnerability remediation and compliance.
• Participate in vulnerability remediation efforts and tabletop exercises as directed by ISRM.
• Monitor endpoint performance and ensure compliance with service level agreements.
• Serve as a point of escalation for endpoint support and troubleshooting.
• Maintain Azure AVD reports and communicate cost and usage to stakeholders.
• Collaborate with Collaboration Specialists to identify opportunities for enhancing user experience.
• Automate routine tasks and processes using workflows, ITSM platforms, or scripting.
• Test and deploy new hardware, software, OS, or configuration changes following change management protocols.

Let's Talk About You!

• Currently pursuing post-secondary education in IT or a relevant field.
• Basic understanding of Azure Virtual Desktop implementation and support.
• Familiarity with Enterprise Mobility and Security services, Microsoft Azure, and AAD.
• Knowledge of Microsoft OS, MS Office applications, and endpoint management tools.
• Understanding of ITIL v4 principles and experience with Asset Management systems.
• Basic experience with Intune policies, CIS hardening tools, and Azure AD Connect.
• Knowledge of advanced security and compliance services such as Microsoft 365 Defender.
• Strong communication skills and ability to work independently with minimal supervision.
• Familiarity with Patching tools such as Qualys.
• Basic Understanding of Application Packaging
• Proficiency in PowerShell scripting and problem management is a plus.