IT Support Specialist

Lasso Informatics Inc.; Montreal (administrative region); Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Lasso Informatics is seeking an IT Support Specialist to be the first point of contact for internal IT support, working closely with the IT & Insights Lead to maintain Microsoft 365 / Entra ID, Atlassian suite, device fleet, and SaaS apps.

You will unblock employees quickly, manage onboarding/offboarding, and help enforce security policies across macOS devices and cloud services in a hybrid Montreal environment.

Qualifications

• Experience administering Entra ID (Azure AD) and Microsoft 365.
• Experience with SaaS identity management (SSO, SCIM, Conditional Access, OAuth tokens).
• Experience supporting macOS endpoints in an MDM environment.
• Experience with Atlassian Suite (Jira, Confluence, Bitbucket).
• Ability to manage projects, boards, and permissions in Atlassian tools.
• 2+ years in IT support, systems administration, or help desk.
• Strong documentation and service-oriented mindset.

Responsibilities

• Serve as the first IT support contact via Jira Service Management.
• Triage and resolve day-to-day IT requests (access, licensing, devices).
• Run onboarding/offboarding: provisioning, license assignment, device enrollment.
• Maintain IT docs and knowledge base articles.
• Administer Entra ID and manage SCIM across SaaS stack (Slack, Zoom, Jira).
• Manage API tokens and service account credentials.
• Support macOS devices with Intune and ensure OS compliance.
• Administer Slack, Jira/Confluence/Bitbucket, Zoom, 365, Exchange Online.
• Monitor license utilisation and find spend optimization opportunities.
• Assist with SOC 2 / HIPAA compliance evidence.

Skills

Entra ID administration

Azure AD

Intune

Jira Service Management

Confluence

Bitbucket

Slack administration

PowerShell scripting

Documentation

Ticket management

Tools

Jira Service Management

Microsoft 365

Entra ID

Azure

Intune

Slack

Job description

Salary Range: $55,000.00 To $75,000.00 Annually

Internal Technology & Insights Location: Hybrid — Montreal, QC
Employment Type: Full-Time

Lasso Informatics is a SaaS start-up with a live research data management and analysis platform that brings together multi-modal (imaging, genetics, behavioral, and biosample) data for large-scale studies. Thousands of researchers across the globe rely on our platform today, and we are rapidly iterating and improving to push the boundaries of what is possible in research data management.

We live to innovate, and empower scientists to focus on the science, not the technology, leading to a faster time to science and cure.

Our team is incredibly diverse both by background and expertise, and that is not by accident. We believe that the most creative and powerful solutions come from different ways of thinking about the world. You will be working in an inspiring ecosystem alongside world-renowned professionals in medicine, physics, engineering, imaging, epidemiology, software development, and genetics. We thrive on empowering our colleagues to be thought leaders and innovate fresh new solutions for an exciting and rapidly changing field

The Role

As our IT Support Specialist, you'll be the first point of contact for internal IT support at Lasso. You'll work closely with our IT & Insights Lead to keep our Microsoft 365 / Entra ID environment, Atlassian suite, device fleet, and SaaS applications running smoothly, and you'll help every employee get unblocked quickly when something isn't working.

What You'll Do

User Support & Service Desk

Act as the first point of contact for IT support requests through Jira Service Management

Triage, respond to, and resolve day-to-day requests covering access, licensing, and device issues

Run onboarding and offboarding workflows: account provisioning, license assignment, device enrollment

Maintain IT documentation and self-service knowledge base articles

Identity & Access Management

Administer Entra ID (Azure AD): user and group management, SSO configuration, Conditional Access policies

Manage SCIM provisioning and deprovisioning across our SaaS stack, including Slack, Zoom, and Jira

Manage API tokens and service account credentials across integrated platforms

Troubleshoot authentication issues and support access reviews and periodic entitlement audits

Manage our macOS device fleet through Microsoft Intune: enrollment, compliance policies, configuration profiles

Monitor and action OS update compliance using Declarative Device Management (DDM)

Coordinate hardware procurement with vendors

SaaS & Application Administration

Administer day-to-day operations for Slack, Jira/Confluence/Bitbucket, Zoom, Microsoft 365, and Exchange Online

Monitor license utilization and flag opportunities to optimize spend

Support administration and connectivity for the AI tools and MCP (Model Context Protocol) integrations used across the company

Support integration and automation projects as directed by the IT Lead

Security & Compliance Support

Monitor Microsoft Defender and Entra sign-in logs, and escalating anomalies

Support KnowBe4 training assignment tracking and reporting

Assist with SOC 2 / HIPAA compliance documentation and evidence collection

What You Bring

No single item below is a hard requirement. We're looking for someone comfortable across most of these areas, and eager to grow into the rest.

Experience administering Entra ID (Azure AD), Azure, Exchange Online, Intune, and the broader Microsoft 365 platform

Familiarity with SaaS identity management: SSO, SCIM, Conditional Access, and OAuth/API token management

Experience supporting macOS endpoints in an MDM-managed environment

Atlassian Suite

Working knowledge of Jira (including Jira Service Management), Confluence, and Bitbucket

Ability to manage projects, boards, user permissions, and basic automations within Atlassian tools

IT Operations & Support

2+ years in an IT support, systems administration, or help desk role

C omfortable managing a ticket queue independently and prioritizing effectively

Strong documentation habits and a service-oriented approach to every interaction

Nice to Have

• Exposure to AI productivity tools and how MCP integrations work in a business context
• Experience with Slack administration, including workspace and channel management
• Familiarity with PowerShell or scripting for automation (Python a plus)
• Familiarity with data privacy practices and compliance frameworks such as SOC 2 or HIPAA

What Makes You a Great Fit

You pick up new tools quickly, including AI integrations, without needing hand-holding. You treat every support request with patience, whatever the complexity. You're careful when making access, configuration, or documentation changes, and you manage your queue and competing priorities without needing to be managed. You write clear tickets and status updates, flag blockers early, and apply security policy consistently, even when it slows you down.