Workplace Technology Analyst

Two Circles; Vancouver; On-site; CAD 50,000 - 80,000; Full time

Job summary

Two Circles is seeking a Workplace Technology Analyst to ensure our global colleagues have the best tools and technology support to perform at their best. You will work on Windows and macOS, support a range of cloud-based SaaS tools, and collaborate with a fast-paced, international team.

As part of the employee experience team, you will engage directly with users, resolve issues, support onboarding, and help improve systems and workflows while maintaining a strong focus on user experience.

Qualifications

• Experience providing IT support and resolving hardware and software issues.
• Familiarity with ITSM tools; Jira preferred.
• Experience supporting Windows and macOS platforms.

Responsibilities

• Serve as the first point of contact for workplace technology support for the global team.
• Troubleshoot hardware, software, and access issues on Windows and macOS devices.
• Assist onboarding of new employees with technology setup.
• Maintain and improve systems, workflows, and automation with senior team members.
• Identify opportunities to improve user experience and tooling.

Skills

Customer-centric mindset

Excellent communication

Proactive ownership

Career in workplace tech

Tools

Intune

Jira

Microsoft Teams

Office 365

Job description

Two Circles

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

Description

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

As a Workplace Technology Analyst, you will be a key part of the employee experience team, ensuring that our global colleagues have the best tools and technology support necessary to perform at their best.

You will engage directly with users to resolve technical issues across Windows and macOS platforms as well as support a range of cloud-based SaaS tools in a fast-paced, global environment.

Key Responsibilities

• Serve as the first point of contact for workplace technology support requests from the global team.
• Troubleshoot and resolve hardware, software, and access-related issues on Windows and macOS devices.
• Support onboarding processes for new employees with technology setup.
• Maintain and improve systems, workflows, and automation through collaboration with senior team members.
• Proactively identify areas for improvement in workplace technology and user experience.

Requirements

Candidate Profile

• A passion to build a career in workplace technology and IT support.
• Previous exposure to IT support through education, internships, or work experience preferred.
• A customer-centric mindset with excellent communication skills, able to explain technical concepts clearly.
• Proactive and responsible with strong ownership of tasks.
• Interest in sports, entertainment, or working within a dynamic agency environment is a plus.

Technical Skills

• Experience supporting Windows and macOS platforms; familiarity with endpoint management tools like Intune is advantageous.
• Comfortable managing support tickets and providing detailed status updates.
• Experience with IT Service Management (ITSM) tools, with Jira preferred.
• Knowledge of collaboration tools such as Microsoft Teams and Office 365, including troubleshooting syncing and access issues.
• Strong troubleshooting skills related to hardware, software, and access permissions.