Applications & IT Systems Specialist

The Law Office Management Association (TLOMA); Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

Beard Winter LLP, a downtown Toronto law firm, is seeking an Applications Support Specialist to administer firm-wide business applications and systems, ensuring reliable operation and end-user support.

The ideal candidate will act as SME for supported applications, assist with AI system integration, provide end-user training, and maintain system documentation and firm websites, with a focus on security and data accuracy.

Qualifications

• Experience administering or supporting business applications in a professional services environment.
• Training and user-support administration experience.
• IT certificate or diploma in IT/CS.
• Familiarity with Microsoft 365 including Teams/SharePoint is a plus.

Responsibilities

• Serve as SME for supported applications.
• Support firm-wide business applications (Office/SharePoint, NetDocuments, ACL, Zoom).
• Monitor performance, troubleshoot and escalate as needed.
• Assist with implementation and maintenance of AI systems, ensure security and data accuracy.
• Provide onboarding training and ongoing end-user support.
• Maintain system docs, training materials, and user guides.
• Maintain Wordpress backend and website content.

Skills

5+ years experience

Training & user support

Education

IT/CS certificate or diploma

Tools

NetDocuments

Microsoft Office (Teams/SharePoint)

Adobe Suite

Wordpress/HTML

ACL

Zoom

Docusign

Avaya IP Office

Job description

Beard Winter LLP, a downtown Toronto law firm, is seeking an Applications Support Specialist to administer firm-wide business applications and systems, ensuring reliable operation and end-user support.

The ideal candidate will act as SME for supported applications, assist with AI system integration, provide end-user training, and maintain system documentation and firm websites, with a focus on security and data accuracy.