Applications Specialist

The Law Office Management Association (TLOMA); Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

Beard Winter LLP, a downtown Toronto law firm, is seeking an Applications Support Specialist to administer firm-wide business applications and systems, ensuring reliable operation and end-user support.

The ideal candidate will act as SME for supported applications, assist with AI system integration, provide end-user training, and maintain system documentation and firm websites, with a focus on security and data accuracy.

Qualifications

• Experience administering or supporting business applications in a professional services environment.
• Training and user-support administration experience.
• IT certificate or diploma in IT/CS.
• Familiarity with Microsoft 365 including Teams/SharePoint is a plus.

Responsibilities

• Serve as SME for supported applications.
• Support firm-wide business applications (Office/SharePoint, NetDocuments, ACL, Zoom).
• Monitor performance, troubleshoot and escalate as needed.
• Assist with implementation and maintenance of AI systems, ensure security and data accuracy.
• Provide onboarding training and ongoing end-user support.
• Maintain system docs, training materials, and user guides.
• Maintain Wordpress backend and website content.

Skills

5+ years experience

Training & user support

Education

IT/CS certificate or diploma

Tools

NetDocuments

Microsoft Office (Teams/SharePoint)

Adobe Suite

Wordpress/HTML

ACL

Zoom

Docusign

Avaya IP Office

Job description

Beard Winter LLP is proud to be recognized as a Top 10 Ontario Regional Law Firm by Canadian Lawyer magazine for 2021-22, and as one of The Globe and Mail’s Canada's Best Law Firms for 2026.

Beard Winter is a multi-service, mid-sized law firm located in downtown Toronto, our unwavering commitment to clients is the foundation of our history since 1964. Best Lawyers and Lexpert recognize our lawyers in the areas of insurance law, insurance defence litigation, estates, trusts law and family law. Our employees are a key component of our success.

Reports To:

Director of Operations/IT Manager

Job Summary

The Applications Support Specialist is responsible for the administration of firm-wide business applications and systems. Acting as a subject matter expert, this role ensures the effective operation, accessibility, and continuous improvement of supported technologies, while delivering high-quality end-user support.

Key Responsibilities Are, But Not Limited To

• Serve as a subject matter expert (SME) for supported applications
• Support assigned business applications (e.g., Microsoft Office – including Teams and SharePoint), NetDocuments, ACL, Zoom, etc.)
• Monitor system performance, troubleshoot and resolve application issues, escalating complex problems as needed
• Assist with the implementation, integration, and ongoing maintenance of new AI systems, ensuring alignment with business objectives, system security and reliability, and data accuracy
• Provide onboarding training and ongoing support to end-users
• Develop and maintain system documentation, training materials, and user guides
• Responsible for Word template and forms
• Responsible for Wordpress backend and general maintenance and accessibility for firm websites, including general website content, individual biographies, etc.
• Maintaining telephone systems
• Maintain firm security system and security pass maintenance
• Prepare digital materials and sponsorship-related assets using Adobe Creative Suite (Photoshop, InDesign, Illustrator), including managing and working with various image file formats.
• Assist with file extractions from various programs for file transfers, etc.

The Ideal Candidate Will Have

• 5+ years of experience supporting or administering business applications in a law firm or professional services environment.
• Training and user support administration experience
• Information Technology, Computer Science (or related field) Certificate or Diploma

Skills & Competencies

• Knowledge in the various programs would be an asset:
  • NetDocuments
  • Microsoft Office including Teams & SharePoint
  • Adobe Suite (Illustrator, Photoshop, Indesign)
  • Wordpress and html code
  • Kofax Power Pdf Advanced
  • Automated Civil Litigation (ACL)
  • Avaya IP Office Manager
  • Docusign
  • Fax Cloud
  • Zoom
  • Philips Enterprise/Speech Live Dictation system
  • ProLaw knowledge an asset
  • Electronic Signatures and digital commissioning stamps

Beard Winter LLP adopts an inclusive and accessible environment, and we are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment, selection and assessment process, please contact Luisa Sicilia, Manager, Administration.

Any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment verification.

The anticipated base annual salary range for this position is $65,000.00 - $85,000.00. This range represents the anticipated compensation for the position in compliance with Ontario’s pay transparency requirements. The actual compensation offered to the successful candidate may fall above or below this range, depending on factors such as relevant experience, demonstrated skills, market conditions, and internal equity. Final compensation will be confirmed upon completion of the recruitment process.

This posting is for an existing vacancy. We do not use artificial intelligence tools to screen, assess, or select applicants.

No agencies or recruiters please.