Site Support Specialist

Ogletree Deakins; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

RRSP matching program

Tuition reimbursement

Job summary

Ogletree Deakins is seeking an experienced Site Support Specialist for its Toronto office. This role involves providing 1st and 2nd level technology support for attorneys and staff, alongside managing hardware such as desktops and printers. The ideal candidate will have at least four years of technical support experience and a strong background in Microsoft technologies.

In addition to a competitive salary, the firm offers comprehensive benefits, including paid time off, RRSP matching, health insurance, and support for professional development.

Qualifications

• Four years’ experience in a technical support position required.
• Independent analysis and strong problem-solving skills are essential.
• Microsoft Office and Azure certifications preferred.

Responsibilities

• Provide 1st and 2nd level technology support for hardware and software.
• Install, repair, and support Windows OS and application software.
• Troubleshoot network connectivity and mobile device setup.

Skills

Technical support

Problem-solving

Customer service

Microsoft Office Suite

Communication skills

Education

Four-year technical degree or equivalent experience

Tools

Microsoft Windows OS

SCCM

Document Management System

Job description

Position Summary

Our Toronto Canada office has the opportunity for an experienced Site Support Specialist to join the Firm’s expanding technology department. The Site Support Specialist’s primary responsibilities include providing 1st and 2nd level technology support for attorneys and staff on a variety of hardware and software. As part of a Regional support team, provide technology support for other offices in the region including travel to these locations as needed. The candidate will participate in firm and department technology initiatives as needed.

Essential Functions

• Windows OS and application software installation, repair and support.
• Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning.
• Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment.
• Keeps accurate inventory of supported offices’ equipment.
• Troubleshooting network connectivity from desktop and laptop computers.
• Mobile device setup and support.
• Telephone administration, setup and support. Including moves/adds/changes.
• Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system. Participate in ticket creation, escalation and follow‑up.
• Keep current on the firm’s needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and end‑user advocate as it relates to technology.
• Work with other technology department teams including Service Desk, Endpoint Administration, Applications team and Infrastructure team.
• Consistently act in support of overall firm and department initiatives, goals and objectives.

Requirements

• Four‑year technical degree from an accredited college or university or equivalent work experience.
• Minimum of four years’ experience in a technical support position.
• Law firm experience a major plus.
• Working knowledge of Dell and Lenovo laptops and desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management System, Mobile devices and enterprise network.
• Independent analysis and strong problem‑solving skills.
• Strong customer service and communication skills (face‑to‑face, phone and email).
• Microsoft Office and Azure certifications preferred.
• Help Desk Institute, ITIL Foundation and CompTIA A+ certification preferred.
• Document Management System support experience a plus.
• SCCM experience a plus.
• Mobile Device Management experience preferred.

Benefits

Ogletree Deakins offers a robust suite of benefits for staff including: paid time off, sick time, RRSP matching program, TFSA, reimbursement of commuting expenses including TTC or Go Transit, paid holidays, paid parental leave, health and life insurance including dental and vision coverage, tuition reimbursement and an employee assistance program.

Equal Opportunity Employer

Equal Opportunity Employer.