Software/Applications Specialist

Beard Winter LLP; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

Beard Winter LLP, located in downtown Toronto, is seeking a Software/Applications Specialist to oversee firm-wide business applications. As a vital resource, the Specialist will ensure optimal operation, accessibility, and enhancement of technologies, while providing superior user support.

The ideal candidate brings over 5 years of relevant experience, especially in application support within a legal or professional services setting. A thorough understanding of various software programs, including Microsoft Office and Adobe Creative Suite, is essential.

This role offers an anticipated salary range of $65,000 to $85,000, reflecting competitive industry standards.

Qualifications

• 5+ years of experience supporting or administering business applications in a law firm or professional services environment.
• Training and user support administration experience.
• Knowledge of various software applications related to tasks.

Responsibilities

• Serve as a subject matter expert for supported applications.
• Monitor system performance and troubleshoot application issues.
• Provide onboarding training and ongoing support to end-users.
• Maintain firm websites and telephone systems.

Skills

Business application support

User support and administration

Knowledge of Microsoft Office

Adobe Creative Suite

WordPress management

Education

Information Technology, Computer Science Certificate or Diploma

Tools

NetDocuments

Zoom

Kofax Power Pdf Advanced

Adobe Suite (Illustrator, Photoshop, InDesign)

Job description

Beard Winter LLP is proud to be recognized as a Top 10 Ontario Regional Law Firm by Canadian Lawyer magazine for 2021‑22, and as one of The Globe and Mail’s Canada’s Best Law Firms for 2026.

Beard Winter is a multi‑service, mid‑sized law firm located in downtown Toronto, our unwavering commitment to clients is the foundation of our history since 1964. Best Lawyers and Lexpert recognize our lawyers in the areas of insurance law, insurance defence litigation, estates, trusts law and family law. Our employees are a key component of our success.

We are currently hiring for a Software/Applications Specialist.

Reports To: Director of Operations/IT Manager

Job Summary:

The Applications Support Specialist is responsible for the administration of firm‑wide business applications and systems. Acting as a subject matter expert, this role ensures the effective operation, accessibility, and continuous improvement of supported technologies, while delivering high‑quality end‑user support.

Key Responsibilities are, but not limited to:

• Serve as a subject matter expert (SME) for supported applications
• Support assigned business applications (e.g., Microsoft Office – including Teams and SharePoint), NetDocuments, ACL, Zoom, etc.)
• Monitor system performance, troubleshoot and resolve application issues, escalating complex problems as needed
• Assist with the implementation, integration, and ongoing maintenance of new AI systems, ensuring alignment with business objectives, system security and reliability, and data accuracy
• Provide onboarding training and ongoing support to end‑users
• Develop and maintain system documentation, training materials, and user guides
• Responsible for Word template and forms
• Responsible for WordPress backend and general maintenance and accessibility for firm websites, including general website content, individual biographies, etc.
• Maintaining telephone systems
• Maintain firm security system and security pass maintenance
• Prepare digital materials and sponsorship-related assets using Adobe Creative Suite (Photoshop, InDesign, Illustrator), including managing and working with various image file formats.
• Assist with file extractions from various programs for file transfers, etc.

The ideal candidate will have:

• 5+ years of experience supporting or administering business applications in a law firm or professional services environment.
• Training and user support administration experience
• Information Technology, Computer Science (or related field) Certificate or Diploma
• Knowledge in the various programs would be an asset:
  • NetDocuments
  • Microsoft Office including Teams & SharePoint
  • Adobe Suite (Illustrator, Photoshop, Indesign)
  • WordPress and html code
  • Kofax Power Pdf Advanced
  • Automated Civil Litigation (ACL)
  • Avaya IP Office Manager
  • Docusign
  • Fax Cloud
  • Zoom
  • Philips Enterprise/Speech Live Dictation system
  • ProLaw knowledge an asset
  • Electronic Signatures and digital commissioning stamps

Interested candidates may submit their application in confidence to [e-mail].

Beard Winter LLP adopts an inclusive and accessible environment, and we are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment, selection and assessment process, please contact Luisa Sicilia, Manager, Administration.

Any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment verification.

The anticipated base annual salary range for this position is $65,000.00 – $85,000.00. This range represents the anticipated compensation for the position in compliance with Ontario’s pay transparency requirements. The actual compensation offered to the successful candidate may fall above or below this range, depending on factors such as relevant experience, demonstrated skills, market conditions, and internal equity. Final compensation will be confirmed upon completion of the recruitment process.

This posting is for an existing vacancy. We do not use artificial intelligence tools to screen, assess, or select applicants.