Application Support Specialist

Akkodis; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Akkodis is seeking a Junior Application Support Specialist to support hosting and maintenance of enterprise applications within a shared services environment in Toronto. The role focuses on middleware platforms, service management, and cloud-based environments and requires strong troubleshooting skills.

The successful candidate will work closely with both technical and business stakeholders to ensure operational health, incident resolution, and change execution while on an onsite schedule (8:00

Qualifications

• Must Have: IBM WebSphere Application Server ND and Liberty, IBM DataPower.
• Deployment Automation - Urban Code Deploy and Urban Code.
• Velocity middleware monitoring tools e.g. ITCAM, Dynatrace.
• Cloud technology including OpenShift, Kubernetes and Ansible.
• Experience with ITIL Incident Management and ITIL Change Management.

Responsibilities

• Provide operational support for enterprise-hosted applications and middleware environments.
• Manage incident intake, triage, escalation, and resolution activities.
• Fulfil service requests and support operational service delivery processes.
• Participate in change planning, assessment, implementation, and validation activities.

Skills

Middleware

Incident management

Change management

Java hosting

OpenShift

Kubernetes

Ansible

Cloud technologies

Tools

IBM WebSphere ND

IBM WebSphere Liberty

DataPower

Urban Code Deploy

Urban Code

ITCAM

Dynatrace

Job description

Position: Junior Application Support Specialist

Duration: 1 Year assignment (contract

)
Client Location: Toronto (Onsite: 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Frida

ly)
Note on Assignment

TypeThis position is provisionally Onsite, requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM, Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Mana

ger.
About the Engag

ementAkkodis is seeking a Junior Application Support Specialist to support operational activities associated with hosting and maintaining enterprise applications within a shared services environment

ment.The successful consultant will play a key role in supporting mission-critical middleware platforms, service management processes, cloud-based environments, and application hosting services. The role requires strong technical troubleshooting capabilities, practical middleware support experience, and the ability to work collaboratively with both technical and business stakeho

lders

• 
  ScopeProvide operational support for enterprise-hosted applications and middleware environ
• ments.Manage incident intake, triage, escalation, and resolution activ
• ities.Fulfil service requests and support operational service delivery proc
• esses.Participate in change planning, assessment, implementation, and validation activ

ities.
Assignment Deliv

• erablesIncident management and service request fulfilment activities completed within established service
• levels.Change implementation documentation and operational readiness s
• upport.Configuration and environment management documen
• tation.Operational health reports, dashboards, and service m

etrics.
Expertise

Required
M

• ust Have:IBM WebSphere Application Server NDM an
• d LibertyIBM
• DataPowerDeployment Automation - Urban Code Deploy and Urban Code
• VelocityMiddleware Monitoring tools e.g. ITCAM,
• DynatraceCloud technology including OpenShift, Kubernetes an
• d AnsibleExperience with ITIL Incident Managemen
• t processExperience with ITIL Change Management

process.
Nic

• e to Have:Familiarity with Java application hosting
• services.Exposure to enterprise cloud transformation in

itiatives

.
ImportantThis is a business-to-business engagement. Candidates must represent an incorporated entity, hold a valid business number, maintain appropriate insurance, and invoice for service

discussions.
A

ccessibility:At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone.

We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter.

We encourage applications from individuals of all backgrounds and identities.

Together, we’re making the future work

for everyone.