Application support analyst

Invera Inc; Westmount; On-site; CAD 40,000 - 65,000; Full time

Benefits offered by this job

Dental plan

Disability benefits

Health care plan

Paramedical services coverage

Vision care benefits

Bonus

Group insurance benefits

Life insurance

RRSP

Long-term care insurance

DPSP

Learning/training paid by employer

On-site amenities

Paid time off (volunteering orPersonal

Job summary

Invera Inc. is seeking professionals to provide user support at our Montreal location. The role requires bilingual capabilities and a base in computer hardware or software retail environments. You will resolve technical issues and guide users through solutions on-site.

Qualifications include a Bachelor’s degree and 2–3 years of relevant experience, with duties spanning customer service, training, and IT support for business systems and networks.

Qualifications

• Bachelor's degree required.
• 2 years to less than 3 years of experience.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Provide customer service.

Education

Bachelor's degree

Job description

OVERVIEW

LANGUAGES

Bilingual

EDUCATION

• Bachelor's degree

EXPERIENCE

2 years to less than 3 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Computer hardware or software retailer/wholesaler
• Private company, corporation or industry

RESPONSIBILITIES

TASKS

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service

BENEFITS

HEALTH BENEFITS

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

FINANCIAL BENEFITS

• Bonus
• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

LONG TERM BENEFITS

• Long-term care insurance

OTHER BENEFITS

• Deferred Profit Sharing Plan (DPSP)
• Learning/training paid by employer
• On-site amenities
• Paid time off (volunteering or personal days)