Application Support Analyst

Aviso; Vancouver; On-site; CAD 83,000 - 100,000; Full time

Job summary

Aviso Wealth is seeking an Application Support Analyst to join their IT team. This role involves managing software infrastructures and applications, collaborating with business units, and providing exceptional service. The ideal candidate will have relevant IT education, experience in application support, and strong analytical skills. Aviso offers a competitive compensation package, excellent benefits, and a commitment to employee development in a dynamic work environment.

Benefits

Competitive compensation package

Health, dental, and insurance benefits

Generous vacation time

Fitness benefit

Parental leave top-up options

Matching contributions to retirement program

Learning & development opportunities

Education assistance program

Regular social events

Qualifications

• 2-4 years as Tier1 / Tier2 Application Support in enterprise environment.
• Demonstrated ability of ITIL Procedures, including Incident, Problem and Change Management.

Responsibilities

• Manage and own delivery of application in collaboration with Aviso Business Units.
• Responsible for managing the BAU ticket queue / scope of work for various applications.
• Provide application support while recognizing bugs and opportunities for enhancements.

Skills

Customer Service

Analytical Skills

Problem Solving

Collaboration

ITIL Procedures

Education

IT related Diploma

Computer Science degree

Tools

SFTP

API

Ticketing System

Job description

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity :

We're looking for an Application Support Analyst to join our IT team.

Reporting to the Director, Service Delivery and Operations Governance, the Application Support Analyst is responsible for the administration, monitoring and maintenance of software infrastructures and applications.

Who you are :

• Service - You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients' needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner.
• Execution - You are committed to achieving your goals and to succeed. This includes focusing on "getting things done", as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes.
• Collaboration - You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization.

What your day looks like :

• Manage and own delivery of application in collaboration with Aviso Business Units.
• Lead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmap.
• Responsible for attending Focus Groups and Steering committees, coordinate with delivery teams for development work.
• Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases.
• Manage day to day issues from Aviso Business Units with respect to the Applications.
• Responsible for managing the BAU ticket queue / scope of work for various applications, Address regulatory, risk and audit requirement issues.
• Responsible for managing all configuration changes for the Application.
• Works with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.
• Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End-Users, Business Analysts and Developers.
• Facilitate communication between technology teams and other departments on issue status and resolution.
• Provide Overnight or weekend support for the applications on a rotational basis.

Your experience and skills :

• IT related Diploma or Computer Science degree.
• 2-4 years as Tier1 / Tier2 Application Support in enterprise environment and experience using a ticketing system.
• Demonstrated ability of ITIL Procedures, including Incident, Problem and Change Management.
• Experience with SFTP, API, and other connectivity modes.
• Excellent customer service and interpersonal skills.
• Aptitude for learning, understanding, and applying new concepts.
• Excellent analytical, critical thinking and problem solving skills.
• Strong organization and detail-orientation with a commitment to documentation.
• Fluent communication skills in English are required and bilingual skills in French are an asset.

Benefits :

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success. Here are a few things that set us apart :

• Competitive compensation package that rewards and recognizes individual contributions.
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees.
• Generous vacation time, fitness benefit, parental leave top-up options.
• Matching contributions to our retirement program.
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program.
• Regular social events to foster teamwork.

Equal Employment Opportunity :

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Salary :

This position is posted with an expected salary range of $83,000 - $100,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology
• Industries : IT Services and IT Consulting

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