Application Support Analyst

RBC; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

We are looking for an Application Support Analyst to join our growing Production & Risk Service group at RBC in Toronto. In this role, you will support complex Client Technology applications, coordinate disaster recovery, and automate operations through DevOps practices. You'll work closely with multiple teams to ensure a stable production environment as part of a dynamic and supportive workplace that values innovation and professional growth.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program in financial services

Qualifications

• 3-5 years' experience in production support within financial organizations.
• Knowledge of ITIL principles: Incident, Problem, and Change Management.
• Proficiency in RHEL Unix/Linux/Windows and basic scripting.

Responsibilities

• Provide user-facing front-office production support for multiple platforms.
• Coordinate releases and manage bugs/enhancements with development teams.
• Engage with various technical partners to maintain production stability.

Skills

Application Support

Customer Service

DevOps

Disaster Recovery

Production Support

Education

Relevant Bachelor's Degree

Tools

Confluence

Jira

MS SQL

BMC Control M

ITRS Geneos

Job description

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What is the Opportunity?

The Production & Risk Service group is looking for a Application support analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

Job Summary

Job Description

What is the Opportunity?

The Production & Risk Service group is looking for a Application support analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

The overall group is responsible for:

• Supporting various applications in the Client Technology portfolio
• Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities
• Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.
  
  

What will you do?

• Provide user facing front office production support for local and remote users leveraging multiple platforms.
• Manage releases and coordinate bugs/enhancement with internal development and external vendors.
• Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
• Engage with various technical partners and stakeholders to achieve stability in the production environment.
• Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
• Responsibilities include rotational weekend release work + checks.
  
  

What do you need to succeed?

Must have:

• 3-5 years’ working in a production support capacity in financial organization is preferred.
• Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
• Experience with RHEL Unix / Linux / Windows environments and basic scripting (Bash, Python, PowerShell & batch)
• Experience with MS SQL / Sybase or another equivalent relational database. Ability to write on the fly DB statements.
• Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms is preferred
• Disciplined approach to document all processes, issues and user stories in Confluence and Jira
  
  

Nice to Have

• Experience with BI tools like Tableau, Qlikview
• Experience building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace
• Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
• Knowledge with data bricks
• Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Datalake, Docker, Kubernetes and more
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
  
  

Job Skills

Applications Support, Capacity Management, Computer Operations, Customer Service, DevOps, Disaster Recovery (DR), Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Production Support, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Technical Support

Additional Job Details

Address:

90 WESTERN PKY:BEDFORD

City:

BEDFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-17

Application Deadline:

2025-07-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking and Financial Services

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