IT Application Support Analyst

Crombie REIT; Mississauga; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Crombie REIT is seeking an IT Application Support Analyst responsible for enhancing and supporting enterprise applications across various critical business functions. The ideal candidate will have a strong IT background, excellent problem-solving skills, and the ability to collaborate effectively with diverse internal teams. This role offers flexible hybrid working conditions and is based out of their Mississauga, Halifax, or New Glasgow offices. Competitive compensation and a commitment to diversity, equity, and inclusion are hallmarks of Crombie's culture.

Benefits

Flexible, hybrid work schedules

Funding assistance for professional dues and further education

On-site fitness facility or subsidized fitness center memberships

Professional development programs

Corporate discount rates

Qualifications

• 3-5 years of experience in a similar IT analyst or systems analyst role.
• Experience supporting and configuring enterprise applications like ERP.
• Understanding of cybersecurity and data privacy best practices.

Responsibilities

• Support implementation and optimization of enterprise systems.
• Analyze and translate business needs into system solutions.
• Collaborate with internal teams on application lifecycle activities.

Skills

Problem-solving

Analytical skills

Customer-focused

Collaboration

Communication

Education

Post-secondary degree or diploma in Information Technology

Tools

SQL

Microsoft Excel

Job description

Join to apply for the IT Application Support Analyst role at Crombie REIT

Join to apply for the IT Application Support Analyst role at Crombie REIT

Date Posted: June 6, 2025

Application Deadline: June 22, 2025

Location: Halifax, NS; New Glasgow, NS; Mississauga, ON

Employment Type: Permanent

Job Type: Hybrid

Headquartered In New Glasgow, NS, Crombie Is An Integrity-driven, Caring, And Purpose-built Organization. It’s Why We’ve Been Voted One Of Atlantic Canada’s Top Employers Year After Year. Here Are a Few More Reasons Why We All Love Where We Work

• Flexible, hybrid work schedules and locations;
• Funding assistance for professional dues and furthering education;
• An on-site fitness facility, or subsidized fitness centre memberships;
• Corporate discount rates;
• Professional development programs to help you grow and succeed; and
• A strong, diverse culture that promotes thought leadership and interdepartmental collaboration.
  
  

There’s no such thing as a perfect candidate. You don’t need 100% of the listed qualifications to add incredible value to our team. If you feel energized thinking about what you could accomplish here, we would love to hear from you.

Our commitment to Diversity, Equity & Inclusion

Crombie values diversity, and is committed to creating and maintaining a diverse, equitable, inclusive, and collaborative culture that is free of barriers, increases equity, and drives stronger business results. We encourage and invite candidates to self-identify on your resume if you are a member from one of the following groups: Members of visible minorities, persons with disabilities, Indigenous Peoples, women, and members of the LGBTQ2S+ community. If you require accommodation during any stage of our recruitment process, please let us know how we can assist you by contacting us at [e-mail].

Who We Are

As one of Canada’s leading REITs, we build spaces that will shape communities and have a lasting impact for generations. Supported by a solid foundation and focused value creation, Crombie is positioned to deliver consistent results and generate long-term sustainable growth.

You’ll join a team of values-driven, caring colleagues. We collaborate, find solutions, and cheer each other on. Our winning culture is rooted in our values: outperform expectations, embody integrity, care passionately, deliver excellence together, and empower one another.

We care for our employees, we support flexible work, compensate with great benefits, and work with you to help meet your career goals. Learn more about us at crombie.ca.

Position Summary

Based out of either our Halifax, New Glasgow, or Mississauga offices, the IT Applications Support Analyst is responsible for supporting the effective implementation, operation, and enhancement of enterprise applications and technology solutions. This role works closely with internal teams to gather and analyze requirements, configure and test system functionality, and ensure optimal performance of applications. The IT Applications Support Analyst supports day-to-day operations, data integrity, system troubleshooting, and continuous improvement efforts. This position is focused on Enterprise Resource Planning (ERP), Human Capital Management (HCM), and Environment, Social & Governance (ESG), supporting the integration and optimization of systems and processes across these critical business functions. Additionally, this role will:

• Analyze, document, and translate business and technical requirements into system solutions, ensuring alignment with organizational needs and IT capabilities.
• Evaluate, test, and recommend improvements to applications, integrations, reporting tools, and IT processes.
• Support implementation, configuration, and optimization of enterprise systems, including testing, data validation, and troubleshooting.
• Assist with the intake and prioritization of application issues, enhancement requests, and service tickets.
• Collaborate with users to identify recurring technical problems and propose appropriate solutions or enhancements.
• Develop and maintain documentation such as process maps, technical requirements, configuration guides, and support procedures.
• Work closely with internal stakeholders and external vendors to support application lifecycle activities (e.g., updates, patches, and upgrades).
• Assist in the development and delivery of training materials and user support resources.
• Monitor data integrity and system performance, escalating issues as needed.
• Participate in system risk assessments and support the development of Disaster Recovery (DR) and Business Continuity (BCP) plans.
• Stay current on IT trends, systems, and tools to identify opportunities for improvement.
• Support IT project management activities including timelines, communications, testing, and documentation.
• Engages across all levels of the organization to create and promote a safe and respectful work environment.
• Other special projects and tasks as assigned.
  
  

The profile we are looking for

• Post-secondary degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
• 3–5 years of experience in a similar IT analyst or systems analyst role
• Experience supporting and configuring enterprise applications (e.g., ERP, CRM, HRIS, or finance systems).
• Hands-on experience with software testing, troubleshooting, data validation, and user support.
• Experience working with both cloud-based and on-premises systems is an asset.
• Understanding of cybersecurity and data privacy best practices.
• Strong understanding of system development life cycle (SDLC), business analysis practices, and IT service management (ITSM).
• Proficiency with tools such as SQL, Microsoft Excel, and data/reporting tools.
• Excellent analytical and problem-solving skills with attention to detail.
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Proven ability to manage multiple priorities and tasks in a dynamic environment.
• Customer-focused mindset with a collaborative approach to working across departments.
• Knowledge of project management principles and practices is considered an asset.
• Experience with Yardi is also considered an asset.
  
  

If you are interested in this opportunity, please submit a cover letter and resume:

To: [e-mail]

Subject: IT Applications Support Analyst – Job Application

Crombie offers competitive compensation packages tailored to each role. External salary estimate websites are not affiliated with us and are not monitored for accuracy. Specific compensation details will be discussed with selected candidates during the recruitment process. We look forward to reviewing your application.

Crombie thanks all applicants for their interest. Only those selected for an interview will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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