Application Support

Kumaran; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Kumaran Systems in Toronto is seeking an experienced Application Support Analyst / Platform Support Engineer to ensure stability of mission-critical banking applications and infrastructure. You will handle production support, incident resolution, change coordination, and platform monitoring across distributed environments.

The role requires hands-on OpenShift, Linux, AutoSys and CI/CD expertise, with strong incident and change management experience, on-call readiness, and collaboration with

Qualifications

• 5+ years of Application/Production/Platform or DevOps support experience.
• Hands-on experience with Red Hat OpenShift.
• Strong Linux administration and troubleshooting experience.
• Experience supporting AutoSys scheduling environments.
• Experience with FeedHub integrations and operational support.
• Experience managing SSL/TLS certificates and certificate lifecycle management.
• Hands-on experience with CI/CD tools (e.g., Jenkins).
• Previous experience working within large Canadian banking environments.

Responsibilities

• Provide Level 6 production application support for critical banking applications.
• Monitor system health, application availability, and platform performance.
• Investigate and resolve production incidents within established SLA timelines.
• Perform root cause analysis (RCA) for recurring production issues.
• Coordinate application recovery activities during incidents and outages.
• Ensure maximum uptime and reliability of critical banking systems.
• Support application deployments and environment maintenance activities.

Skills

OpenShift

Linux

Incident management

CI/CD

AutoSys

FeedHub

Certificate management

Jenkins

Job description

Job Summary

Seeking an experienced Application Support Analyst / Platform Support Engineer to support mission‑critical banking applications and infrastructure platforms. The successful candidate will be responsible for ensuring application stability, production support, incident resolution, change implementation, release coordination, and platform monitoring across distributed environments.

The ideal candidate will possess hands‑on experience with Red Hat OpenShift, Linux, AutoSys, FeedHub, Certificate Management, CI/CD tools, and Production Support operations, along with strong exposure to incident management, change management, and on‑call support.

This role requires close collaboration with Development, Infrastructure, DevOps, Security, and Business Support teams to maintain high availability, reliability, and operational excellence for business‑critical banking systems.

Key Responsibilities

Application & Production Support

• Provide Level 6 production application support for critical banking applications.
• Monitor system health, application availability, and platform performance.
• Investigate and resolve production incidents within established SLA timelines.
• Perform root cause analysis (RCA) for recurring production issues.
• Coordinate application recovery activities during incidents and outages.
• Ensure maximum uptime and reliability of critical banking systems.
• Support application deployments and environment maintenance activities.

OpenShift Platform Support

• Manage and support applications deployed on Red Hat OpenShift containers.
• Perform Linux server support and troubleshooting activities.

Certificate Management

CI/CD & Release Management

Monitoring & Operational Excellence

Required Qualifications

• 5+ years of Application Support, Production Support, Platform Support, or DevOps Support experience.
• Strong experience supporting mission‑critical enterprise applications.
• Hands‑on experience with Red Hat OpenShift.
• Strong Linux administration and troubleshooting experience.
• Experience supporting AutoSys scheduling environments.
• Experience with FeedHub integrations and operational support.
• Experience managing SSL/TLS certificates and certificate lifecycle management.
• Hands‑on experience with CI/CD tools:
• Jenkins
• Previous experience working within large Canadian banking environments.

Equal Opportunity Employer

Kumaran Systems is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.