Application Support Specialist - Java/J2EE & Banking

BeachHead Inc.; Toronto; On-site; CAD 65,000 - 77,000; Full time

Job summary

BeachHead Inc. is seeking an Application Support Specialist - Java/J2EE & Banking to provide advanced application support for critical banking systems in a dynamic team. You will investigate incidents, drive remediation, and act as a technical champion across environments.

The role demands leadership, strong communication, and a deep understanding of service management practices. On-site Toronto-based position with opportunities to coordinate with IT and business partners.

Qualifications

• Hands-on experience with Java/J2EE applications and banking systems.
• 10+ years in application support, incident, problem, and change management.
• Minimum 10+ years at a banking or financial institution.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.
• Ability to lead and delegate responsibilities, coaching team members.

Responsibilities

• Develop and implement standard support models and processes aligned with industry best practices.
• Investigate incidents to identify root causes and remediation plans.
• Provide subject matter expertise and recommend improvements based on tech trends.
• Define, deploy, and lead system and application activities to support client needs.
• Improve customer experience, system availability, and support cost management.
• Manage complex deployments in load-balanced, service-oriented environments.
• Assist in testing, debugging, and performance analysis of components.
• Troubleshoot and coordinate resolution, communicating with stakeholders.
• Collaborate with architects to ensure environment changes meet performance needs.
• Work with IT and business leaders, vendors, and partners to assess projects and communicate issues.

Skills

Java/J2EE

Incident management

Problem management

Change management

Leadership

Communication

Analytical skills

Tools

ServiceNow

Splunk

Dynatrace

PagerDuty

Linux/Unix

Certificate Management

Job description

Looking for a challenging role supporting financial applications?

Working with one of our top financial clients, this role calls for an Application Support Specialist - Java/J2EE & Banking. This position involves providing advanced application support within a dynamic team environment, ensuring seamless operations, troubleshooting, and incident resolution for critical banking systems.

Pay rate range (CAD): $47.16/hr - $55.59/hr

Responsibilities

• Develop and implement standard support models and processes aligned with industry best practices
• Conduct detailed investigations of incidents to identify root causes and implement effective remediation plans
• Serve as a subject matter expert, providing insights and recommendations based on emerging technology trends and industry standards
• Define, deploy, and lead system and application activities to support client needs and operational excellence
• Recommend and implement improvements to enhance customer experience, system availability, and support cost management
• Manage complex application deployments in load-balanced, service-oriented environments
• Assist in testing, debugging, and performance analysis of environment components
• Troubleshoot initial failures, coordinate resolution efforts, and communicate effectively with stakeholders
• Collaborate with architects to ensure environment modifications interact correctly and meet performance requirements
• Work with IT and business leaders, vendors, and partners to assess project viability and communicate issues clearly
• Lead or contribute to project management processes, including pre- and post-implementation reviews
• Integrate technical solutions seamlessly within existing business and systems environments
• Ensure security standards are maintained across processes, information exchange, and system implementations
• Provide second and third-level support for production incidents, acting as a primary contact for business communications
• Drive control environments including change management, compliance, disaster recovery, and business continuity initiatives
• Work strategically with development and delivery teams to improve application stability and resilience

Desired Skill-Set

• Hands-on experience with ServiceNow, Splunk, Dynatrace, PagerDuty, Linux/Unix, and Certificate Management
• Strong understanding of Java/J2EE applications
• Over 10 years of application support, incident, problem, and change management experience
• Minimum of 10+ years at a banking or financial institution
• Excellent written and verbal communication skills
• Strong problem-solving and analytical skills
• Ability to lead and delegate responsibilities, coaching team members

Nice to Have

• Certifications in Java, Azure, microservices, or automation
• Leadership experience in complex support environments
• Knowledge of authentication technologies (SSO, MFA, OAuth, SAML, OpenID Connect)

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.