Operation Support Analyst

Kumaran; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Kumaran Systems is seeking an experienced Operations Support Analyst to provide production support for mission-critical enterprise applications hosted on Red Hat OpenShift and Linux platforms. The role focuses on maintaining high availability, incident resolution, changes, and automation across DevOps pipelines.

You will collaborate with development, infrastructure, and business teams, participate in on-call rotation, and help drive improvements in operational processes and documentation.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 3+ years of experience in application production support or operations support roles.
• Hands‑on experience supporting applications running on Red Hat OpenShift and Linux environments.
• Strong understanding of incidents, problems, and change management processes.
• Experience with enterprise scheduling tools such as AutoSys.
• Knowledge of SSL certificates and application security fundamentals.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management abilities.
• Ability to work in an on‑call support model.

Responsibilities

• Provide Level 2/Level 3 production support for business-critical applications in Linux and OpenShift environments.
• Monitor application health, system performance, scheduled jobs, and integration processes using operational monitoring tools.
• Support and troubleshoot Feed Hub integration services, data feeds, and related middleware components.
• Manage and monitor AutoSys jobs, investigate failures, and coordinate recovery activities.
• Perform certificate lifecycle management, including renewal, installation, validation, and troubleshooting SSL/TLS-related issues.
• Participate in application deployment activities using CI/CD pipelines and DevOps tools such as Jenkins, Azure DevOps, UDeploy (UCD), UCV, and iDeploy.
• Collaborate with development teams to identify causes and implement permanent fixes for recurring incidents.
• Execute application releases and production changes while adhering to ITIL-based change management processes.
• Analyse production incidents, perform impact assessments, and ensure timely resolution within SLA requirements.
• Support platform stability, reliability, and operational readiness during maintenance activities and releases.
• Create and maintain operational documentation, support procedures, and knowledge base articles.
• Participate in on-call rotation for after-hours production support, incident management, and emergency change implementations.
• Work closely with infrastructure, security, database, and networking teams to resolve complex technical issues.
• Contribute to automation initiatives that improve operational efficiency and reduce manual intervention.

Skills

Incident management

Stakeholder management

Communication

Problem solving

Team collaboration

Customer focus

On-call support

Education

Bachelor's degree in Computer Science or related field

Tools

Red Hat OpenShift

Shell Scripting (Bash)

CI/CD Tools

Jenkins

UrbanCode Deploy (UCD)

UrbanCode Velocity (UCV)

iDeploy

AutoSys

Job description

Kumaran Systems: Engineering Future-Ready Transformations Since 1992, Kumaran Systems has been helping enterprises bridge the past and the future, reimagining legacy systems and embracing AI-led possibilities. With over 34 years of delivery excellence, we specialise in re-engineering core applications, driving cloud transformation, and building automation-first, GenAI-enabled ecosystems across the Banking and Financial Services, Insurance, Telecom, and Automotive sectors. We help organisations not just upgrade their systems but reimagine what’s possible.

Why Kumaran?

We blend engineering discipline with AI innovation, helping clients modernise with confidence, automate with clarity, and scale with purpose. Our global delivery model ensures agility, responsiveness, and seamless collaboration, with clients always at the heart of every engagement. At Kumaran, we don’t just solve problems, we engineer future‑ready transformations.

Job Description

Position Summary

Seeking an experienced Operations Support Analyst to provide production support for mission-critical enterprise applications hosted on Red Hat OpenShift and Linux platforms. The role is responsible for ensuring application stability, resolving incidents, implementing changes, providing automation support, and continuously improving operational processes. The successful candidate will play a key role in maintaining high availability environments while collaborating with development, infrastructure, and business teams.

Key Responsibilities

• Provide Level 2/Level 3 production support for business-critical applications in Linux and OpenShift environments.
• Monitor application health, system performance, scheduled jobs, and integration processes using operational monitoring tools.
• Support and troubleshoot Feed Hub integration services, data feeds, and related middleware components.
• Manage and monitor AutoSys jobs, investigate failures, and coordinate recovery activities.
• Perform certificate lifecycle management, including renewal, installation, validation, and troubleshooting SSL/TLS-related issues.
• Participate in application deployment activities using CI/CD pipelines and DevOps tools such as Jenkins, Azure DevOps, UDeploy (UCD), UCV, and iDeploy.
• Collaborate with development teams to identify causes and implement permanent fixes for recurring incidents.
• Execute application releases and production changes while adhering to ITIL-based change management processes.
• Analyse production incidents, perform impact assessments, and ensure timely resolution within SLA requirements.
• Support platform stability, reliability, and operational readiness during maintenance activities and releases.
• Create and maintain operational documentation, support procedures, and knowledge base articles.
• Participate in on-call rotation for after-hours production support, incident management, and emergency change implementations.
• Work closely with infrastructure, security, database, and networking teams to resolve complex technical issues.
• Contribute to automation initiatives that improve operational efficiency and reduce manual intervention.

Required Technical Skills

• Platform & Operating Systems
• Red Hat OpenShift
• Shell Scripting (Bash)
• Application & Operations Support
• Production Application Support
• Change Management
• Root Cause Analysis (RCA)
• Service Availability Monitoring
• Scheduling & Integration
• AutoSys Job Scheduling
• FeedHub Support and Monitoring
• Batch Processing Support
• Security & Certificate Management
• SSL/TLS Certificate Management
• Certificate Installation and Renewal
• Security Compliance Support
• CI/CD & DevOps Tools
• Jenkins
• UrbanCode Deploy (UCD)
• UrbanCode Velocity (UCV)
• iDeploy
• CI/CD Release Management

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 3+ years of experience in application production support or operations support roles.
• Hands‑on experience supporting applications running on Red Hat OpenShift and Linux environments.
• Strong understanding of incidents, problems, and change management processes.
• Experience with enterprise scheduling tools such as AutoSys.
• Knowledge of SSL certificates and application security fundamentals.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management abilities.
• Critical Incident Management
• Change & Release Management
• Problem Solving and Root Cause Analysis
• Collaboration and Teamwork
• Customer Focus
• Ability to work effectively in an on‑call support model

Kumaran Systems is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.