Application Production Support Specialist (Onsite)

TekWissen ®; Montreal; On-site; CAD 113,000 - 148,000; Part time

Job summary

TekWissen Group is seeking an experienced Application Production Support Analyst for an onsite role in Montreal. The candidate will provide Level1 and Level2 support for Global Markets applications, coordinate with Dev/Infra, and monitor production environments to ensure stability and performance.

The role requires UNIX/Linux and database experience, plus strong communications in English and French. A 24-month temporary assignment with 8am-5pm shifts is offered, with daily pay rates applied.

Qualifications

• Master/Bachelor in Computer Science or IT Systems.
• Minimum 6 years of Application Production Support experience (Relevant).
• Strong knowledge of UNIX/Linux systems.
• Experience with ElasticSearch, Postgres, Oracle and SQL.
• Familiarity with IT tools: Dynatrace, ServiceNow, Autosys, Jenkins, Geneos.

Responsibilities

• Act as first line of contact for production environment and provide Level1 & Level2 support.
• Coordinate with Level3, DEV and Infra teams for root cause analysis and timely resolution.
• Proactively monitor and improve availability and performance of production environments and application layers.
• Maintain and create procedure and process documentation.
• Participate in release cycles and coordinate deployments and post-release checks.

Skills

UNIX/Linux

Autonomous

Mentor others

Stakeholder engagement

Problem solving

English/French communication

Education

Master's or Bachelor's in Computer Science or IT Systems

6+ years Application Production Support

Tools

Dynatrace

ServiceNow

Autosys

Jenkins

Geneos

Python

PowerShell

CFT/FTP/SFTP

Job description

TekWissen Group is seeking an experienced Application Production Support Analyst for an onsite role in Montreal. The candidate will provide Level1 and Level2 support for Global Markets applications, coordinate with Dev/Infra, and monitor production environments to ensure stability and performance.

The role requires UNIX/Linux and database experience, plus strong communications in English and French. A 24-month temporary assignment with 8am-5pm shifts is offered, with daily pay rates applied.