Application Architect – Contact Centre & Cloud Solutions

Infotek Consulting Inc.; Toronto; Hybrid; CAD 117,000 - 140,000; Full time

Job summary

Infotek Consulting Inc. in Toronto, Ontario, is seeking two Application Architects to design scalable solutions for enterprise Contact Centre technology initiatives.

The role spans business and technology teams to translate requirements into architecture, supporting platform migrations, modernization, and emerging AI capabilities. This opportunity is also well suited to an experienced Lead Developer moving into Solution/Application Architecture, with a hybrid work model and collaboration across

Qualifications

• 2+ years as Application/Solution Architect or 4+ years as Lead Developer.
• Translating requirements into technical solution designs.
• Define solution options and architecture approaches for enterprise applications.
• Strong technical documentation and diagramming skills.
• Excellent Visio, PowerPoint, Word and Excel skills.
• Experience presenting to large stakeholder groups.
• Experience with Jira and Confluence.
• Degree or diploma in a relevant discipline.
• Ability to work across business and technology teams.

Responsibilities

• Translate business and technical requirements into application and solution architecture designs.
• Define solution options and recommend appropriate technology approaches.
• Support architecture for enterpriseContact Centre platforms and applications.
• Contribute to Contact Centre migration and modernization initiatives.
• Develop architecture diagrams, solution documentation and presentations using Visio and related tools.
• Partner with business, development, infrastructure and architecture teams throughout solution delivery.
• Present architecture recommendations and technical solutions to large stakeholder groups.
• Support integration across Contact Centre, desktop, workforce and related enterprise applications.
• Contribute to initiatives involving AI and emerging technologies.
• Maintain architecture and project documentation using Jira and Confluence.

Skills

Application architecture

Solution architecture

Technical documentation

Stakeholder communication

Presentation skills

Cross-team collaboration

Education

Degree or diploma in a relevant discipline

Tools

Visio

PowerPoint

Word

Excel

Jira

Confluence

Job description

Positions: 2

Location: Toronto, London, Ottawa or Montreal - Hybrid, 2 days onsite

Duration: 12 months, with potential extension/conversion

Hours: 37.5 hours/week

Rate: Toronto: $60-$72/hr INC | Other locations: $60-$69/hr INC

Role Overview

Seeking two Application Architects to support architecture and solution design for enterprise Contact Centre technology initiatives. The role will work across business and technology teams to translate requirements into scalable solution designs, supporting platform migrations, Contact Centre modernization and emerging AI capabilities.

This opportunity is also well suited to an experienced Lead Developer looking to move further into Solution/Application Architecture.

Key Responsibilities

• Translate business and technical requirements into application and solution architecture designs.
• Define solution options and recommend appropriate technology approaches.
• Support architecture for enterprise Contact Centre platforms and applications.
• Contribute to Contact Centre migration and modernization initiatives.
• Develop architecture diagrams, solution documentation and presentations using Visio and related tools.
• Partner with business, development, infrastructure and architecture teams throughout solution delivery.
• Present architecture recommendations and technical solutions to large stakeholder groups.
• Support integration across Contact Centre, desktop, workforce and related enterprise applications.
• Contribute to initiatives involving AI and emerging technologies.
• Maintain architecture and project documentation using Jira and Confluence.

Must-Have Qualifications

• 2+ years of experience as an Application/Solution Architect OR 4+ years of Lead Developer experience.
• Demonstrated experience translating requirements into technical solution designs.
• Experience defining solution options and architecture approaches for enterprise applications.
• Strong technical documentation and diagramming skills.
• Strong Visio, PowerPoint, Word and Excel skills.
• Experience presenting technical solutions to large stakeholder groups.
• Strong Jira and Confluence experience.
• Excellent written and verbal communication skills.
• Degree or diploma in a relevant discipline.
• Ability to work effectively across business and technology teams.

Nice-to-Have

• Contact Centre technology experience, including IVR, agent desktop, workforce applications or telecommunications.
• Amazon Connect experience.
• AWS / Amazon Solutions Architect certification.
• Experience with Agentic AI or AI-enabled solutions.
• Experience within highly regulated environments such as banking, financial services or healthcare.

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