Apple Device Help Desk Specialist (MacOS & Apps)

Turtle Island Staffing; Canada; On-site; CAD 52,000 - 66,000; Full time

Job summary

A staffing solutions company based in Canada is seeking a technical support specialist to provide ongoing support for CFIA Apple device users. Responsibilities include troubleshooting, applying system updates, and managing security issues on macOS systems. Effective communication and responsive service are essential, with a requirement for in-person services in Ottawa or pick-up/drop-off services within the National Capital Region. Candidates should be equipped to handle technical recommendations and diagnoses for hardware repairs.

Responsibilities

• Provide technical support to CFIA Apple device users by answering questions and troubleshooting.
• Apply macOS system and production software security patches in a timely manner.
• Provide diagnoses and repair hardware issues when required.

Job description

A staffing solutions company based in Canada is seeking a technical support specialist to provide ongoing support for CFIA Apple device users. Responsibilities include troubleshooting, applying system updates, and managing security issues on macOS systems. Effective communication and responsive service are essential, with a requirement for in-person services in Ottawa or pick-up/drop-off services within the National Capital Region. Candidates should be equipped to handle technical recommendations and diagnoses for hardware repairs.