Apple Channel Store Territory Lead

Apple; Vancouver; On-site; CAD 58,100 - 77,700; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock programs

Tuition reimbursement

Discounted products and services

Bonus or commission

Job summary

Apple Canada is seeking a Channel Store Territory Lead to drive sales and enhance brand experience across a defined territory in Metro Vancouver. You will train store and reseller teams, run product demonstrations, and partner with regional leadership to elevate customer advocacy.

You bring 4+ years of related experience, exceptional communication, and a passion for Apple. You will influence partners, uphold brand standards, and mentor teammates while delivering measurable business results.

Qualifications

• Typically requires a minimum of 4+ years of related experience.
• Bachelor's degree or equivalent experience preferred.
• Passion for Apple, technology, and customer experience.
• Outstanding communication and presentation skills.

Responsibilities

• Influence store and regional leadership to build plans, meet partner sales targets, and grow business.
• Collaborate and train reseller teams on products, services, and merchandising guidelines.
• Meet customers and promote the Apple ecosystem through demonstrations and consultations, individually or in groups.
• Ensure Apple's brand standards and merchandising are maintained across the territory.
• Provide daily care and issue resolution following guidelines.
• Engage customers with creative, curious problem solving.
• Grow relationships and influence partners across levels within the organization.
• Coach and inspire teammates to uphold Apple's values and innovate.

Skills

Customer focus

Communication

Leadership

Training

Relationship building

Education

Bachelor's degree or equivalent experience

Job description

As an Apple Channel Store Territory Lead, you will be accountable for extraordinary business results, enhancing Apple brand awareness through delivering a customer experience and advocacy across a territory. You collaborate with store teams and regional leadership, spending quality time inspiring multiple teams with your forward-thinking style and love for technology.

You will leverage your deep understanding of the market, demographics, and behavior of consumers to regularly conduct product demonstrations, foster connection with customers, and provide insights to leadership. You are an effective leader who is passionate about Apple, builds strong relationships, and influences partners to drive sales opportunities and elevate the customer experience.

Responsibilities

• Influence store and regional leadership across multiple points of sale in a defined territory to build plans, achieve partner sales targets, and grow business.
• Collaborate and train reseller teams on our products, services, and merchandising guidelines, while promoting outstanding customer experiences and developing brand advocates.
• Meet customers and promote the Apple ecosystem by communicating product benefits and value proposition through demonstrations and consultations, individually or in groups.
• Ensure Apple's outstanding dedication to merchandising and brand standards are upheld throughout your territory, including all Apple fixtures, product exposures, and merchandising elements.
• Provide daily care and inspection according to guidelines and escape issues for timely and effective resolution.
• Enrich the customer experience by approaching problems with creativity, curiosity, and new ideas.
• Leverage interpersonal savvy to grow relationships, persuade others, and influence across all levels within the partner organization.
• Coach, support, and inspire teammates to demonstrate Apple's values and embrace a culture of innovation and continuous improvement.

Minimum Qualifications

• Typically requires a minimum of 4+ years of related experience.
• Passion for Apple, technology, and the customer experience.
• Curiosity for continuous learning and eagerness to share knowledge with others.
• Outstanding customer focus.
• Excellent communication and presentation skills.
• Ability to educate, inspire, and influence others to foster innovation.
• Strong relationship building and collaboration skills with the ability to influence, negotiate, and persuade key regional and store-level partners.
• Ability to navigate ambiguity, approach problems flexibly, and propose creative solutions.
• Bachelor's degree or equivalent experience preferred.

Preferred Qualifications

• High level of integrity, trust, accountability, and discretion.
• Strong self motivation and ability to work independently in a fast-paced environment.
• Effective time management including ability to multi-task, organize, and prioritize tasks.
• Background in direct sales or solution-based selling is a plus.

Pay & Benefits

Base pay range: $58,100 to $77,700. Benefits include comprehensive medical and dental coverage, retirement benefits, discounted products and free services, tuition reimbursement, employee stock programs, and potential discretionary bonuses or commission payments.

Minimum 4+ years of related experience; excellent communication and presentation skills; strong relationship-building and collaboration skills; ability to navigate ambiguity and propose creative solutions; Bachelor's degree or equivalent experience preferred