Appian Developer

Infotek Consulting Inc.; Toronto; Hybrid; CAD 96,000 - 132,000; Full time

Job summary

Infotek Consulting Inc. is seeking an experienced Senior Appian Developer to support enterprise automation platforms in a production environment.

The role focuses on Appian workflow development, IDP, and RPA, with production support (L2/L3). Hybrid work arrangement with 3 days in the office and a 6-month contract to start. You will drive platform reliability, operational excellence, and continuous improvements.

Qualifications

• Post-secondary education in Computer Science or a related discipline.
• Minimum of 5 years of experience developing and supporting Appian-based applications.
• Strong hands-on expertise with Appian Workflow, IDP, and RPA.
• Experience supporting production environments including L2/L3 incident management.
• Knowledge of data modelling and integrating enterprise apps with ERP/legacy/third-party systems.
• Familiarity with Agile delivery, Jira/Confluence/ServiceNow.

Responsibilities

• Provide advanced support for production applications, resolving complex Level 2 and Level 3 incidents within SLAs.
• Conduct root cause analysis and implement permanent corrective actions.
• Monitor application health and identify performance concerns to improve reliability.
• Support Appian workflows, RPA, and IDP applications.
• Coordinate incident resolution, defects, changes, and ongoing maintenance.
• Participate in release planning and deployment activities to minimize risk.
• Develop and maintain operational docs and support procedures.
• Identify opportunities to automate manual tasks and improve efficiency.
• Collaborate with dev, infra, and business teams to ensure service delivery.
• Mentor junior team members on troubleshooting and best practices.
• Promote adherence to security, governance, and support standards.

Skills

Appian Workflow Development

Appian RPA

Production Support

Incident & Problem Management

Low-Code Support

Enterprise Integrations

Performance Monitoring

Education

Post-secondary degree in CS/IT or related

Tools

Jira

Confluence

GitLab

ServiceNow

Job description

Will consider all levels from Intermediate to Senior.

Work Arrangement: Hybrid, 3 days per week in the office

Contract Duration: 6 months to start

Rate: $70-96/hour incorporated

Position Overview

We are seeking an experienced Senior Appian Developer to support and enhance enterprise automation platforms in a production environment. This role is ideal for someone with deep Appian expertise who enjoys solving complex technical challenges, improving platform stability, and driving operational excellence. The successful candidate will play a key role in maintaining business-critical applications while contributing to continuous improvements, automation initiatives, and platform reliability.

Required Technical Skills

• Appian Workflow Development
• Appian Robotic Process Automation (RPA)
• Production Support (L2/L3)
• Incident & Problem Management
• Low-Code Application Support
• Enterprise Integrations
• Performance Monitoring & Optimization

Key Responsibilities

• Provide advanced support for production applications, resolving complex Level 2 and Level 3 incidents within established service levels.
• Investigate recurring issues by conducting root cause analysis and implementing permanent corrective actions.
• Monitor application health, identify performance concerns, and recommend proactive improvements to increase reliability.
• Support Appian-based workflow solutions, robotic process automation (RPA), and Intelligent Document Processing (IDP) applications.
• Coordinate production support activities, including incident resolution, defect management, change implementation, and ongoing maintenance.
• Participate in release planning and deployment activities to minimize operational risk.
• Develop and maintain operational documentation, support procedures, and knowledge articles.
• Identify opportunities to automate manual support tasks and improve operational efficiency.
• Collaborate with development, infrastructure, business, and support teams to ensure uninterrupted service delivery.
• Mentor junior team members by sharing technical expertise, troubleshooting techniques, and operational best practices.
• Promote adherence to security, governance, and support standards while providing regular updates on platform health and operational risks.

Required Qualifications

• Post-secondary education in Computer Science, Information Technology, Business, or a related discipline, or an equivalent combination of education and experience.
• Minimum of 5 years of experience developing and supporting applications using the Appian platform.
• Strong hands-on expertise with Appian Workflow, Intelligent Document Processing (IDP), and Robotic Process Automation (RPA).
• Extensive experience supporting production environments, including L2/L3 incident management, operational support, and root cause investigation.
• Experience maintaining and enhancing low-code enterprise applications in live production environments.
• Knowledge of data modelling principles and integrating enterprise applications with ERP, legacy, and third-party systems.
• Demonstrated ability to prioritize operational support activities while managing incidents, enhancements, defects, and change requests.
• Strong troubleshooting and analytical skills with a focus on long-term system stability and performance optimization.
• Excellent verbal and written communication skills with the ability to communicate technical concepts to both technical and non-technical audiences.
• Experience working within Agile delivery environments.
• Familiarity with collaboration and delivery tools such as Jira, Confluence, GitLab, and ServiceNow.
• Appian Senior or Lead Developer certification is considered an asset.
• Experience within highly regulated industries is preferred.

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