Appian Developer

Pacer Group; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Pacer Group in Toronto, Canada is seeking an IT support specialist to assist with Appian BPM workflows and production issue resolution. You’ll help with L1/L2 troubleshooting, incident management, and coordinating with cross-functional teams to maintain service continuity.

The role emphasizes learning, adherence to SLAs, and contributing to runbooks and knowledge articles. Equal opportunity employer; AI usage policy noted.

Qualifications

• Experience in troubleshooting production issues and resolving incidents.
• Ability to analyze root causes and document findings for improvements.
• Familiarity with incident management and SLAs.

Responsibilities

• Assists in troubleshooting and resolving production issues (L1/L2).
• Escalates complex problems to ensure timely resolution within SLAs.
• Monitors applications and alerts, identifying basic anomalies.
• Supports change and release activities to ensure smooth deployments.
• Maintains runbooks, documentation, and knowledge articles.

Skills

Troubleshooting

Root cause analysis

Incident management

Tools

Appian BPM

Job description

Appian BPM - Business Process Management(BPM)

Supports stability and reliability of production systems by assisting with fixes| participating in root cause analysis| and validating resolutions under guidance.

Assists in troubleshooting and resolving production issues (L1/L2)| escalating complex problems as needed to ensure timely resolution within SLAs.

Monitors applications and alerts| identifies basic anomalies| and supports implementation of preventive measures.

Contributes to problem management by documenting recurring issues and assisting in root cause analysis and fixes.

Supports system performance and stability by implementing minor enhancements and fixes under supervision.

Assists with change and release activities to ensure smooth and low-risk deployments.

Collaborates with cross-functional teams to support issue resolution and maintain service continuity.

Maintains and updates runbooks| documentation| and knowledge articles to support operational efficiency.

Supports automation initiatives by assisting in identifying repetitive tasks and developing simple scripts or solutions.

Learns and applies support best practices| adheres to security and governance standards| and provides updates on assigned tasks and issues to senior team members.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.