Appeal Services Officer

Environment, Conservation and Parks | Environnement, Protection de la nature et Parcs; Toronto; On-site; CAD 84,615,000 - 99,573,000; Full time

Job summary

The Workplace Safety and Insurance Appeals Tribunal (WSIAT) seeks an Appeal Services Officer to review case documentation, manage appeal files, and prepare files for hearings. You will interact with WSIB and appellants, ensure forms are complete, and maintain hearing-ready caseloads.

Your role requires strong English communication, attention to detail, and proficiency with Word and PDF tools, plus confidentiality and privacy awareness under FOI/Privacy laws.

Qualifications

• Knowledge of the Workplace Safety and Insurance Act, 1997 and related legislation.
• Working knowledge of the Freedom of Information and Protection of Privacy Act and privacy issues.
• General knowledge of legal and medical terminology.

Responsibilities

• Conduct initial review of case documentation and prepare appeals for hearing by reviewing forms, releases, and locating information from WSIB.
• Process and update case files, communicate with parties by phone, assist unrepresented workers with the appeal process, and draft correspondence.
• Review dormant/inactive appeals, identify required actions to render files hearing-ready, or close as appropriate.
• Maintain a pool of hearing-ready case files, order missing documents, disclose new information as needed, and coordinate with other departments.
• Close appeals when abandoned or outside WSIA jurisdiction by notifying appellants and routing files accordingly.

Skills

WSIAT knowledge

FOI/Privacy knowledge

Legal terminology

English communication

Microsoft Word

Adobe Acrobat Pro

Case management systems

Tools

Microsoft Word

Adobe Acrobat Pro

Case management software

Job description

Apply By: Tuesday, October 13, 2026 11:59 pm EDT

Workplace Safety and Insurance Appeals Tribunal

Division: Office of the Vice Chair Registrar

City: Toronto

Position(s) language:

Job term: 1 Permanent, 1 Temporary

Job code: 10OAD - Office Administration 10

$29.53 - $34.75 Per hour* $29.53-$34.75

*Indicates the salary listed as per the OPSEU Collective Agreement.

The Workplace Safety and Insurance Appeals Tribunal (WSIAT) is a highly specialized adjudicative tribunal that hears appeals of final decisions of the Workplace Safety and Insurance Board (WSIB). We are looking for a motivated professional for the position of Appeal Services Officer, to work with a team of staff involved in case appeals to process and close cases.

About the job

• Conducting an initial review of case documentation and preparing the appeal for further review/processing by reviewing appeal forms, confirming appropriate releases have been signed, addressing any deficiencies in forms, requesting information and files from the WSIB, and preparing case documents
• Actively processing, monitoring and updating case files by entering new data into a case management system, communicating with parties by telephone, assisting self-represented workers with the appeal process, composing and sending correspondence, reviewing incoming correspondence, requesting missing or required information, and identifying privacy or reporting breaches
• Processing appeals that have become dormant/inactive by examining what transpired, assessing the problem or issues with the case, determining what action needs to be performed to get the file “hearing ready”, or closing the appeal as appropriate
• Maintaining a pool of case files that have been approved “hearing ready” by reviewing correspondence or WSIB claim files, ordering missing portions of files and/or better copies of documents from the WSIB, preparing case records and case materials, ensuring appropriate disclosure of new information to parties and communicating with other departments as needed
• Closing appeals that have been abandoned or where the WSIAT has no jurisdiction by creating and sending letters to appellants advising them of deadlines, responding to queries from parties, drafting Notices of Intent to Close, and referring the case file to appropriate staff for closing when appropriate

What you bring to the team

Knowledge:

• You have knowledge and understanding of the Workplace Safety and Insurance Act, 1997, prior and related legislation, or the ability to acquire this knowledge to assess case files
• You have working knowledge of the Freedom of Information and Protection of Privacy Act and of privacy related issues to recognize information disclosed in error and deal with sensitive or prejudicial material
• You have general knowledge of relevant legal and medical terminology to assess injury codes and related claims

Communication and Interpersonal Skills:

• You have advanced oral and written communication in English.
• You have excellent interpersonal and communication skills to explain detailed appeal processes
• You have excellent written communication skills to produce letters and documents with accuracy and completeness
• You have demonstrated discretion, tact and diplomacy to deal with parties who may be frustrated or difficult

Computer Skills:

• You have a strong working knowledge of Microsoft Word to create, edit, format, and organize professional documents.
• You are proficient in Adobe Acrobat Pro to create and modify PDFs, organize pages, create bookmarks, redact sensitive information and apply markups.
• You have knowledge of computerized tracking/database systems in order to input, manipulate, update and search data

Analytical and Organizational Skills:

• You have excellent organizational skills to determine priorities and respond to deadlines within tight production standards while balancing competing demands
• You have the ability to multitask in order to manage a large caseload
• You have excellent research and analytical skills to verify information, investigate and report on case status
• You have excellent attention to detail in order to accurately record data

Background Check: As a precondition of employment, the WSIAT requires that the final external candidate for this position, prior to commencing employment, is required to undergo both a criminal record and social media search. Other types of background checks may also be requested such as education verification and professional credential validation.

The Workplace Safety and Insurance Appeals Tribunal is an inclusive employer. Accommodation is available under the Ontario Human Rights Code.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

• 1 English Permanent, 505 University Ave, Toronto, Toronto Region
• 1 English Temporary, duration up to 12 months, 505 University Ave, Toronto, Toronto Region
• This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Information collection notice

We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.

Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).

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